Responsibilities
* Plan and lead shift delivery across Compounding & Pre-Weigh: review weekly schedules, allocate labour/equipment, track attainment and elevate constraints/risks to protect weekly/monthly KPIs (Quality, Cost, Delivery).
* Provide visible shop‑floor leadership: run tier meetings/shift briefs, ensure clear communication, and deliver effective shift handovers.
* Maintain real‑time schedule status and coordinate activities with key stakeholders (QA, Short Range Planning, Engineering, Warehouse).
* Oversee manufacture and testing of bulk using approved/validated processes and procedures, ensuring compliance with Manufacturing, Cleaning, Sanitisation, QA, GMP, Safety and Environmental requirements.
* Manage the Pre‑Weigh raw material process to ensure materials are handled, picked, grouped and transferred to processing on time.
* Troubleshoot issues and lead/participate in root cause investigations for quality events or procedure non‑conformance, including deviations and CAPA in Veeva.
* Drive Right First Time (RFT) and BPO documentation completion/close‑out; investigate and report yield losses and non‑conformances; elevate to the Compounding Manager where required.
* Maintain and improve GMP standards across the area (housekeeping, dress code, hygiene, sanitisation/cleanliness and documentation).
* Ensure equipment is safe, available and maintained; coordinate breakdown response with Engineering and support selection/installation/commissioning of new plant and equipment.
* Conduct process audits (GMP, Safety, Environmental) and support compliance/regulatory audits as an SME (e.g., ISO, FDA, Data Integrity).
* Review consumables stock and elevate shortages/risks to prevent disruption.
* Support validation and calibration activities in line with MIL and the calibration schedule.
* Lead or support Compounding & Pre‑Weigh projects and continuous improvement to improve KPIs.
* Manage and develop direct reports (attendance, performance, development and welfare) and coach/support the Deputy PTL (your second‑in‑command) to run the area effectively.
* Promote a proactive safety culture: follow safety rules, participate in BBS audits, raise observations, support HS&E risk assessments and workplace inspections, and ensure TAF completion, investigation and follow‑up actions.
Qualifications
* Proven experience leading a shift/team in a manufacturing, processing or regulated environment (GMP experience preferred).
* Strong working knowledge of safety, quality and compliance expectations, with confidence supporting audits and investigations (CAPA/deviations).
* Ability to plan resources and deliver to schedule, balancing competing priorities.
* Clear communication skills with the ability to coordinate effectively across functions.
* Hands‑on problem solving and root‑cause investigation capability.
* A coaching mindset, with the ability to develop others.
* Knowledge of ISO 22716 and ISO 9001 is desirable.
Join Estée Lauder Companies at Whitman Laboratories, where a fifth of the company's global sales output is manufactured. As a global leader in prestige beauty, we serve over half a billion consumers annually through renowned brands such as Estée Lauder, MAC, Jo Malone London, and Clinique, across more than 150 countries.
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