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Overview
At Zaha Hadid Architects, we are seeking a receptionist to join our London team on a permanent contract.
The purpose of the role is to provide a first-class front of house service, whilst assisting with various administrative duties. As our Receptionist, you will work closely with Housekeeping, Facilities, and Project Admin teams.
Main responsibilities
* Answer and direct incoming phone calls, relaying succinct and accurate messages as appropriate.
* Meet and greet all visitors and guests, making them feel welcome.
* Assist the Hospitality Manager with meeting room bookings and housekeeping requests.
* Book and conduct office CPDs, private and public tours.
* Assist the hospitality team with catering orders and meeting room requests.
* Book meeting rooms in the company calendar, ensuring all requests are met.
* Update telephone lists regularly as employees move around the studio.
* Log all incoming registered and couriered post.
* Book all cars and couriers over the phone and online.
* Manage out-of-hours international couriers, ensuring collections are made.
* Email and file faxes/documents.
* Undertake ad hoc duties as required.
* Assist in making and serving refreshments if needed.
* Service meetings as required and support housekeeping when necessary.
* Assist with office and gallery events when needed.
* Support other departments with ad hoc administrative duties.
* Maintain the presentation of the gallery space and reception area to a high standard, including lighting, screen content, speaker volume, furniture arrangement, cleaning logs, signage, and arranging leaflets, books, and accessories.
Skills Required
* Exceptional communication skills, both written and oral.
* Excellent etiquette, including phone manner and empathy when dealing with clients and staff from diverse backgrounds.
* Confidence and professionalism in representing the Practice.
* Reliable, punctual, with strong time management skills.
* Organized and composed under pressure.
* Diplomatic and able to handle confidential information.
* Detail-oriented and precise.
* Effective people management skills.
About us
Zaha Hadid Architects (ZHA) has redefined architecture for the 21st century with innovative projects worldwide. Founded by Zaha Hadid in 1979, ZHA is renowned for its inventive and environmentally conscious designs, integrating cutting-edge technology and sustainable practices. As an employee-owned company, we reinvest profits into our people and ongoing research to meet global community challenges.
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