About The Role
Join CCS & Help Shape the Future of Renewable Energy!
Job Purpose
CCS is seeking an experienced Senior Operations Manager –Retrofit to lead and oversee the nationwide retrofit delivery programme,currently spanning four regions, with plans for expansion.
This role is pivotal in driving operational excellence,ensuring seamless client relationships, and maintaining financial and programmedelivery while upholding our commitment to first-class service. Reportingdirectly to the Head of Retrofit, you will manage Operations Managers,collaborate with internal teams, and ensure compliance with CCS’s qualitystandards.
Key Responsibilities
Operational Leadership & Strategy
·Overseeand manage retrofit operations across multiple regions, ensuring effectivedelivery and alignment with business objectives.
·Lead,coach, and develop Operations Managers to deliver projects in compliance withCCS standards and processes.
·Ensureoptimal resource allocation and maintain high service delivery standards.
·Driveoperational excellence by implementing continuous improvements and refiningservice workflows.
·Maintainalignment between commercial and operational teams, ensuring efficiency andshared goals.
Client & Stakeholder Management
·Actas the primary point of contact for escalated client matters, ensuring strongclient relationships and high customer satisfaction.
·Leadclient briefings, progress meetings, and contract updates, ensuring transparentcommunication.
·Workwith senior leadership to enhance customer engagement strategies and deliver afirst-class service experience.
Financial & Compliance Oversight
·Takefull ownership of financial performance, including budgeting, forecasting, andprofitability.
·Ensureall contracts comply with CCS quality standards, regulatory requirements, anddelivery expectations.
·Collaboratewith finance teams to track expenditures, revenue, and efficiency metrics.
·OverseeP&L management within the operations function to drive financialsustainability.
Process Management & Performance Monitoring
·Overseeand improve end-to-end operational workflows to streamline project delivery.
·EnsureOperations Managers have access to up-to-date procedural documentation andguidance manuals.
·Implementand refine client reporting structures, WIP tracking, and IT systemintegrations.
·Ensurestaff accountability and adherence to CCS performance metrics.
Compliance & Training
·Maintaincompliance with industry standards, CCS policies, and contractual requirements.
·Auditprocesses regularly, identifying areas for improvement and implementingcorrective measures.
·Driveteam training and professional development, ensuring all staff receive ongoingcoaching and upskilling opportunities.
Team Management & Culture
·Managerecruitment, appraisals, and performance management, fostering ahigh-performing team culture.
·Developstructured training plans to mentor and upskill employees.
·Ensureeffective collaboration between internal departments, including HR, compliance,and finance.
·Promotea culture of responsibility, continuous learning, and innovation.
Skills/Qualifications
·FormalOperational Business Management Training/Qualification.
·Strongknowledge of budgeting, forecasting, and financial reporting.
·Familiaritywith SORS, social housing compliance, and process management.
·Abilityto lead, manage, and develop high-performing teams.
·Excellentcommunication, problem-solving, and stakeholder management skills.
·Strongstrategic planning and decision-making capabilities.
·Willingnessto pursue further operational business management qualifications.
Experience Required
·Minimum5 years’ experience as an Operations Lead.
·Extensiveexperience in construction, refurbishment, or the built environment.
·Provenexperience in delivering large-scale projects within the social housing sector.
·Strongbackground in financial accountability, contract management, and processefficiency.
·Demonstratedability to manage large teams and drive performance improvements.
·Trackrecord of enhancing customer experience and service delivery.
Personal Attributes
* You value honesty and share knowledge for the greater good.
* You are committed to continuous improvement and teamwork.
* You take responsibility for your work and encourage ownership in others.
* You are goal-oriented, striving for both small and large successes.
* You are flexible and eager to develop your skills.
About Us
About Us
Established in 2007, CCS has been providing high-quality boiler installation services to social housing customers. Our team has grown significantly, allowing us to expand our services and incorporate the latest technologies. Today, CCS is an industry leader in renewable energy installations, dedicated to innovation and excellence.
What We Offer
* Pension Scheme: Auto-enrolment after probation.
* Flexible Annual Leave: Option to buy or sell leave after probation.
* Enhanced Benefits Package: After two years of service, based on performance.
* Professional Development: Access to in-house and external training.
* Employee Assistance Programme: 24/7 support.
* Refer a Friend Bonus: Reward scheme for successful referrals.
* Parking: Available at office locations.
Why Choose CCS?
Skill Development: Access to training programmes, coaching, and mentoring.
Career Growth: Clear pathways for personal and professional advancement.
Long-Term Contracts: Enjoy stability and job security.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs, or nationality.
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