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Customer service assistant

Solihull
Earlswood Garden & Landscape Centre
Customer service assistant
£860 - £1,250 a year
Posted: 21 September
Offer description

Come and grow your career with Earlswood Garden & Landscape Centre, where we value talent and want you to reach your potential.

What you will be doing

You will be working in a fast-paced retail environment, primarily based at the main till area. Your responsibilities will include:

* Providing a warm, friendly, and efficient service to all customers.
* Operating the tills accurately and handling transactions confidently.
* Advising customers on products and services to ensure they receive a first-class experience.
* Identifying and maximising all sales opportunities through excellent customer interaction.
* Maintaining a clean and organised till area.
* Supporting the wider team as needed to ensure smooth store operations.

Who we're looking for

The ideal candidate could have previous experience (but not essential) in a similar role or a great knowledge and passion for all things gardening & landscaping.

This is a customer-facing role so having the ability to confidently talk to customers face-to-face and by phone is essential.

You'll will have the ability to deliver first-class customer service

Be able to engaging with customers to understand their individual needs and preferences.

Ask the right questions to uncover the reasons behind their visit and guide them to the most suitable products

Offer tailored advice and product recommendations to enhance their shopping experience

Don't worry if you don't have retail experience — we'll teach you everything else you need to know

If you can say Yes to all the characteristics below, then you could be the person we're looking for:

* Highly adaptable, resilient, and tenacious with high levels of energy and drive.
* Thrives in a dynamic and fast-paced environment.
* Has a friendly and outgoing personality and is happy to communicate with customers to build strong relationships.
* Is a great team-player.

What we can offer you

A role where you're not just an employee, you're a valued member of our team. Competitive pay and a challenging, but friendly working environment that encourages and nurtures personal development and growth.

In addition to the above, we offer:

* Company Pension
* Cycle to Work Scheme
* Employee Discount
* Café Discount
* Free On-Site Parking
* Company Sick and Bereavement Pay

Job Types: Full-time, Part-time

Pay: £8.60-£12.50 per hour

Benefits:

* Company pension
* Cycle to work scheme
* Discounted or free food
* Employee discount
* Flexitime
* On-site parking
* Sick pay

Application question(s):

* experience in working out Volume, Mass and lengths using both imperial and metric.

Work Location: In person

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