Overview
You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle everyday banking tasks, the core of this role is helping people through important moments – offering reassurance, guidance and practical support. This includes supporting bereavement, resolving fraud concerns, helping vulnerable customers and building confidence with digital banking. You will adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You will also recognise opportunities to connect customers with the right products and services. You’ll learn while working and may progress into other roles across the Group, including supporting customers by phone, online, or via web chat, video or social media.
Qualifications & Attributes
* A minimum of 12 months customer service experience.
* Honest, genuine, and caring, with the ability to be a people person.
* Strong ability to quickly build relationships and give customers a fantastic experience.
* Empathy and the passion to put yourself in the customers’ shoes, acting with care and integrity and taking time to resolve queries.
* Commitment to deliver on promises and to go above and beyond for customers.
* Team spirit – collaborating closely with colleagues to ensure customers’ needs are met.
Benefits
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Private medical benefit with BUPA
* Share schemes
* Benefits that can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday (increases over time), with bank holidays on top – pro‑rated for part‑time roles.
* A range of wellbeing initiatives and generous parental leave policies.
* Salaries are reviewed annually on 1 April as part of the annual pay review.
* Full uniform provided.
Equal Opportunity Statement
We are disability confident. If you need reasonable adjustments to our recruitment processes, please let us know.
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