Pastoral Support Manager
The Growth Company’s (GC) Education and Skills team have an exciting new opportunity for a Pastoral Support Manager who would be Responsible for supporting in the smooth running of the Greater Manchester Skill Centre and leading on the management of learner behaviour, attendance, punctuality. Lead on the implementation and management of the Skill Centre Code of Conduct process including a learner investigation to support with learner retention on programme, achievement of learning aims & progression. Lead on the Learner induction process and be involved in learner recruitment, enrichment, and job placement activities.
As one of the largest providers of skills and training in the UK, we are dedicated to supporting businesses and individuals with apprenticeships, higher education, and commercial training. We help people to develop their skills across a diverse range of sectors and levels, with our work with leading businesses to ensure our curriculum boosts the career prospects of individuals and productivity of businesses.
Key Responsibilities:
1. To support managers across the Skill Centre in proactively and robustly managing learner attendance and engagement on programme.
2. To work collaboratively with centre staff to ensure that all learners and other customers receive the help, encouragement, and practical support they need in order to achieve their goals.
3. To lead on and support centre staff in effectively applying the learner Disciplinary Procedure to deal with bad behaviour, poor attendance, and persistent lateness.
4. To lead on and support centre staff with the effective management of learner complaints & issues, applying informal resolutions as a first response when appropriate.
5. Provide mentoring, advice and guidance as required for learners in order to sustain progress on programme and ensure positive outcomes.
6. Ensure engagement with young people is of a high quality and establishing relationships with new learners and assist them to understand the potential benefits of The Skills Company services and encourage commitment to the programme.
7. Assist in the creation and co-ordination of learner work placements, site visits and enrichment activities to support in learner job placement success.
8. Carry out associated administration work including report writing, collecting, and analysing management information, evaluating service delivery and audit and review of records.
About you:
9. Clear focus on the customer, their challenges and empathy for their needs.
10. Excellent organisational and time management skills.
11. Able to work effectively under pressure and maintain a professional approach.
12. Takes responsibility for own workload.
13. Strong interpersonal, communication and negotiating skills.
14. Ability to work in a target driven environment, with a focus on the successful achievement of learning aims, and progression into employment or further training for learners.
15. Ability to oversee the customer journey in conjunction with teams.
16. Education and training experience with youth work experience.
Skills Required:
17. High level guidance skills, with the ability to deliver one-to-one and group sessions to at least Grade 2 standard.
18. Knowledge in relation to the issues affecting individuals with multiple barriers to progressing to employment and sustained employment.
19. To show support agencies that can assist with individuals with complex needs (. debt, substance misuse, housing etc).
20. Training, education & employment opportunities locally & nationally (including Study Programmes, Traineeship and Apprenticeships).
21. Track record of challenging unreasonable and challenge behaviour culminating in greater client engagement and improved attendance, attitude, and behaviour whilst on programme.
22. Proven track record of funded and/or commercial success, motivating teams to achieve.
23. Experience of developing and delivering Adult Skills / Learner Responsive.
24. Be able to help with guidance, advice & counselling environments.
We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All Education and Skills appointments will be subject to Safer Recruitment Procedures which include a DBS check and a professional social media check. These checks will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.
If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.
We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.
As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.
We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.
GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.