Reception Team Leader
Berkhamsted, Hertfordshire
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5 days out of 7 (MonSun) | Shifts between 07:0021:30 (includes weekends)
The Role
Quest Employment are recruiting for a Reception Team Leader to join a busy and professional front-of-house team.
This is a fantastic opportunity for someone passionate about delivering exceptional guest experiences. Youll lead by example, ensuring every guest receives a warm welcome and outstanding service from arrival through to departure.
Key Responsibilities
* Lead the front-of-house team and set service standards
* Greet and engage with guests across the site
* Manage guest check-in and check-out
* Handle guest queries, feedback, and resolve issues
* Coordinate with departments to ensure seamless service
* Answer calls and emails professionally
* Assist with luggage and guest directions
* Maintain clean, presentable reception and public areas
* Manage deliveries and post distribution
About You
* Previous experience in a front-of-house or supervisory role
* Passionate about customer service and guest experience
* Confident communicator with a professional approach
* Calm under pressure and able to problem-solve
* Highly organised and proactive
* Strong IT skills (Microsoft Office; systems such xsngvjr as Opera/Amadeus/Salesforce desirable)
* Due to the location, you must be a car driver
Whats on Offer
* 20 days holiday
* Free onsite gym access
* Free staff meals
* 50% discount in café
* Pension and healthcare schemes
* Ongoing training and development
* Regular staff social events
Apply now to join a dynamic team with excellent career progression opportunities.