The Fiennes Centre, Banbury is looking for a part time receptionist/administrator who can prioritise workload and has plenty of initiative. The Fiennes Centre is an outpatient based in North Oxfordshire in Banbury. There are a range of clinical services based in the building, including podiatry, Out of Hours, Urgent Care, Mental Health Services and more services to join. The receptionist/administrator will be supporting these services and operations related to the building.
This is a part time role working 25 hours per week, the shift pattern is 1pm - 6pm Monday - Friday.
Main duties of the job
To provide professional, effective and efficient reception and administrative support to all staff working within the department using agreed processes and procedures to ensure the service standards are achieved. To be the first point of contact for patients and referring partners within The Fiennes Centre, managing appointments and queries, assisting where necessary and ensuring the priorities of the team are delivered effectively.
Job responsibilities
* To present a welcoming and inviting first point of contact for the service, providing a prompt response to queries, managing a phone call or managing the referral within the guidelines of the team.
* Provide a high standard of general office duties, responding to emails and phone enquiries, answering the telephone, taking and recording messages accurately, responding to queries appropriately, filing, photocopying, scanning, following Trust procedures and protocols.
* Managing the booking instructions given from the clinician following the appointment, ensuring it is booked in line with priorities outlined by the service.
* Manage the incoming mail (electronic and post), date stamp and manage in line with service guidelines.
Qualifications
* Good standard of general education to include 5 GCSE (or equivalent) including English and Mathematics.
* Evidence of completing Microsoft Office training.
Knowledge
* Experience of using Microsoft Office, particularly Word, Basic Excel and Outlook.
* Experience of communicating effectively at all levels with a variety of contacts.
* Ability to cope with frequent interruptions.
* Experience of using multi-functional devices e.g. scanning, faxing etc.
* Ability to work accurately and to deadline with heavy workloads and prioritisation of tasks.
People Skills
* Ability to work independently and as part of a team.
* Good interpersonal skills; self-motivated.
* Ability to use initiative.
* Experience with dealing with patient facing contact.
* Ability to travel independently between sites within the Trust.
Benefits
* Excellent opportunities for career progression.
* Access to tailored individual and Trust wide learning and development.
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service.
* NHS Discount across a wide range of shops, restaurants and retailers.
* Competitive pension scheme.
* Lease car scheme.
* Cycle to work scheme.
* Employee Assistance Programme.
* Mental Health First Aiders.
* Staff accommodation (please note waiting lists apply).
* Staff networking and support groups hosted by our Equality, Diversity & Inclusion team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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