DEMAND HUB – POLICE CALL HANDLER & DISPATCHER
Do you thrive under pressure? Can you stay calm when it really counts? If so, you could be exactly who we’re looking for to work in our Demand Hub as a Police Call Handler or Dispatcher.
Qualifications
- Stay calm under pressure; be the first point of contact for emergency and non‑emergency calls.
- Fast thinking, problem solver; assess situations quickly, ask the right questions, and provide clear, concise information to callers and police officers.
- Handle emotional situations; offer reassurance, stay level‑headed, and guide people through distressing circumstances.
- Excellent communication skills; clear, compassionate, and confident.
- Quick learner; adapt to new computer systems quickly.
What you’ll do as a Police Call Handler
- Answer emergency and non‑emergency calls with professionalism and care.
- Stay calm and focused, guiding callers through urgent and sometimes life‑threatening situations.
- Work as part of a dedicated team that makes a difference in people’s lives every day.
- Handle multiple tasks simultaneously from handling calls from the public, to calling other emergency services and recording crimes.
What you’ll do as a Police Dispatcher
- Dispatch police units in response to emergency and non‑emergency calls.
- Provide real‑time support and clear communication to officers in the field.
- Monitor and prioritise incidents, ensuring the right resources are sent to the right places.
- Handle multiple tasks simultaneously, from tracking police units to updating incident logs.
Shift Patterns
Call Handler – Full Time Pattern: 24/7 (0600‑1500 × 2, 0930‑1930 × 2, 1700‑0200 × 2, 4 Rest Days, 0800‑1700 × 2, 1200‑2200 × 2, 2100‑0600 × 2, 4 Rest Days)
Dispatcher – Full Time Pattern: 24/7 (0600‑1500 × 2, 1500‑0100 × 2, 2100‑0600 × 2, 4 Rest Days, 0600‑1500 × 2, 1200‑2200 × 2, 2100‑0600 × 2, 4 Rest Days)
Part‑time shift patterns are available for both roles and can be discussed at assessment centre and interview.
Salary
Call Handler: Starting at £37,235 (inclusive of shift allowances).
Dispatcher: Starting at £37,234 (inclusive of allowances).
Benefits
- Full training provided – no prior experience required.
- A supportive work environment with ongoing development opportunities.
- Competitive salary and shift allowances.
- Opportunity to play a vital role in saving lives and keeping the public safe.
- Generous pension scheme (career average) with death‑in‑service benefit.
- 24 days annual leave rising to 29 days after five years continuous service.
- Flexible approach to work/life balance with a range of full‑time and flexible contracts available.
- Secure parking on site at Headquarters.
- Health and wellbeing services including an Employee Assistance Programme.
- Free on‑site gym facilities, sports and social clubs.
- Cycle‑to‑Work scheme and Blue Light Card App.
- Access to Police Mutual for savings plans, insurance, loans and independent financial advice.
- Staff support networks for BME, LGBTQ+, disability, menopause, faith and more.
- Trade union membership (UNISON) and career development opportunities.
Equality, Diversity & Inclusion
We are committed to building a workforce that is inclusive and truly representative of the communities we serve. We welcome applications from individuals of all backgrounds, especially those currently under‑represented in policing, including:
- Black, Asian and Minority Ethnic communities
- People of all ages and abilities
- All faiths and religions
- LGBTQ+ communities
- Individuals from disadvantaged or marginalised backgrounds
All applications are assessed fairly and based on the evidence you provide and your suitability for the role.
For further information please contact Tracy Blackwood on 01480 428100 or Harry Badcock on 01480 428108.
