Working Hours: Monday-Friday (40 hours per week)
Job Purpose statement: To increase export sales revenue and profitability by providing excellent customer service and sales functions as well as providing general administration support to the Export Manager and Export Team.
Key Responsibilities:
§ Processing sales enquiries and sales orders
§ Handling inbound sales enquiries on the telephone, via e-mail and online platforms for both existing customers and prospects
§ Processing web orders from Acorn Express
§ Sourcing items from suppliers when required
§ Maintaining high standards of administration and customer service to achieve maximum profitability & service level
§ Progressing customer orders to ensure prompt delivery and sending outstanding order updates to customers
§ Developing your understanding of customers' needs to work with the Export Sales Manager to maximise every opportunity
§ Relaying customer issues/pricing information and feedback to the Export Sales Manager
§ To positively promote the company and its products and services and ensure that a professional image is always provided to customers and colleagues
§ To abide by the company's confidentiality agreement when carrying out all tasks as part of this role
Key relationships: Working closely with the Export Sales Manager, Export Sales Team, Warehouse Team and Export customers.
Essential Skills/Competencies/Experience/Qualifications Required:
· Enthusiastic and self-motivated
· Excellent communication skills, telephone manner as well as good interpersonal skills
· Ability to work as a member of a team and liaise closely with internal colleagues and external contacts
· Good commercial awareness i.e. sales procedures, net & gross profit as well as purchasing costs
· Exceptional organisational and prioritising skills
· Good working knowledge of Microsoft Excel, Outlook & Word
· Willingness to learn
· Good negotiating experience
· Ability to work closely with key assigned customers to grow their account
· Ability to handle confidential information in the appropriate manner
* Strong sales and negotiation techniques
Desired skills:
· Previous sales experience
· Knowledge of export procedures & documentation
· Second language
Job Types: Full-time, Permanent
Pay: From £26,500.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Free parking
* Health & wellbeing programme
* On-site parking
* Private medical insurance
Experience:
* Sales administration: 1 year (preferred)
Work Location: In person