Reception and Sales Manager – The Reynolds Retreat £32,500 OTE Complimentary membership & discounted spa treatments The Reynolds Retreat, our flagship location, is set in a truly stunning and serene countryside setting, offering a luxurious escape for both members and guests. As Reception and Sales Manager, you will lead the front-of-house and sales teams to deliver an exceptional customer experience from the moment guests arrive. You’ll be responsible for driving membership and spa sales, ensuring high levels of guest satisfaction, and maintaining the warm, welcoming atmosphere that defines the Reynolds brand. Working closely with the Head of Group Sales, you’ll support staff training, implement lead generation strategies, and analyse member data to boost performance and retention. Professionalism, strong leadership, and a passion for delivering excellence are essential. This is a fantastic opportunity to be part of a high-performing team in a beautiful environment where wellness, luxury, and outstanding service come together. Job Title: Reception and Sales Manager Reports To: Head of Group Sales & General Manager Job Purpose At Reynolds, we are committed to excellence. Our fitness spas are designed to be non-intimidating, welcoming, and relaxing environments where members and guests feel at home. The Reception and Sales Manager plays a key role in delivering this experience by leading the team responsible for member engagement, sales, and front-of-house service. Key Responsibilities Lead and manage a high-performing Reception and Sales team. Oversee day-to-day operations of the reception area to ensure exceptional customer service. Drive membership sales, spa bookings, and revenue growth through effective leadership. Ensure consistent and high-quality spa sales, including spa day bookings, treatments, and returning guest engagement. Analyse membership and sales data to identify trends and areas for improvement. Devise and implement lead generation strategies to increase enquiries and conversions. Develop and deliver ongoing training and development programs for the team. Work closely with the Group Sales Manager to ensure all staff are well-trained and fully informed about the Reynolds product offering. Maintain up-to-date knowledge of all current promotions and ensure this is communicated clearly to the team. Ensure a seamless and exceptional member and guest journey by collaborating with all departments. Ensure consistent staffing and coverage of the sales team during periods of annual leave or sickness. Act as a role model of professionalism in both appearance and conduct at all times. Additional Notes This job description outlines the main duties and responsibilities of the role but is not exhaustive. Duties may evolve to reflect changes in business needs, without altering the overall purpose or level of responsibility of the position.