Job Description
Role: ServiceNow Technical Architect (Look for immediate joiners)
Contract duration: 6 months
Location: London, UK (Hybrid for 1-2days/week)
We are seeking an experienced Technical Architect ServiceNow to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills.
Key Responsibilities
* Architecture & Design
o Define and maintain ServiceNow architectural standards, frameworks, and best practices.
o Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs.
o Lead technical design sessions and translate business requirements into technical solutions.
* Platform Ownership
o Oversee ServiceNow platform governance, upgrades, and integrations.
o Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture.
o Drive automation and innovation across IT processes using ServiceNow capabilities.
* Technical Leadership
o Provide technical guidance to developers, administrators, and implementation teams.
o Review and approve solution designs, configurations, and customizations.
o Mentor junior engineers and promote knowledge sharing across teams.
* Integration & Automation
o Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms).
o Implement automation workflows, orchestration, and API-based solutions.
o Ensure seamless CI/CD pipeline integration for ServiceNow deployments.
* Governance & Compliance
o Establish and enforce coding standards, security policies, and compliance requirements.
o Conduct regular audits of ServiceNow configurations and customizations.
o Provide reporting and analytics on platform performance and adoption.
* Stakeholder Engagement
o Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals.
o Act as a trusted advisor for ServiceNow roadmap planning and solution adoption.
o Communicate complex technical concepts to non-technical stakeholders.
Required Skills & Qualifications
* Technical Expertise
o Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM).
o Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
o Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations.
o Proficiency in automation tools and CI/CD practices.
* Process Knowledge
o Solid understanding of ITIL processes and enterprise IT service management.
o Experience in designing governance frameworks for ITSM/ITOM.
* Soft Skills
o Strong leadership and mentoring capabilities.
o Excellent communication and stakeholder management skills.
o Analytical mindset with problem-solving abilities.
Preferred Qualifications
* ServiceNow Certified Technical Architect or Certified Master Architect.
* ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
* ITIL v4 Foundation certification.
* Experience in large-scale enterprise ServiceNow implementations.
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