Senior Service Manager
Location: Hybrid between Head Office (Studley, Warwickshire) and Hartshill Office, Nuneaton. With travel required to services across Warwickshire/West Midlands.
Responsible to: Head of Service
Salary: Up to £38,000 per annum (dependent on experience)
On-call payment: £100 per week you are on-call (approximately 1 in 3 weeks)
Working Hours: Full time, 40 hours per week (8am-4.30pm)
Job Type: 12 month fixed-term contract
About Individual Care Services:
Established over 30 years ago, Individual Care Services delivers a person-centred provision for adults with learning difficulties and Autism. We provide the highest level of care whilst putting our clients' best interests first.
With Residential Care Homes and Supported Living across Coventry, Warwickshire, and Solihull, Individual Care Services can adapt to our clients needs, support Local Authorities and provide bespoke services to private customers 24/7.
We are now looking for a Senior Service Manager to join and lead our friendly and supportive team on a 12 month fixed-term contract.
Main Purpose of the Role:
To fully support the Head of Service in their responsibility with our regulator the CQC. Utilising the Skills for Care guide 'GO Guide' or the most up to date version of the guide, to drive continuous improvement.
Key Responsibilities:
* Through Auditing, unannounced Spot-Checks and Service Manager engagement you will ensure the delivery of quality, person-centred care and support, maintain quality standards, ensure health and safety compliance and safeguard and promote the welfare of clients.
* You will maintain oversight of the Service Managers' compliance and governance in record keeping, ensuring care reviews and associated care plans (and all documents within) are maintained in line with best practice, as defined by the CQC.
* The monitoring of Service Manager's performance and absenteeism forms a fundamental element of this role along with the oversight of staffing rotas, specifically ensuring staff contract hours are achieved and reasons for under hours are documented and being escalated to HR and Finance as required.
* Chairing monthly Service Manager team meetings including accurate record keeping and the escalation of issues to the Head of Service or relevant party.
* Support and lead on investigations/disciplinaries as needed, this could include, but is not limited to, staff conduct.
* To undertake and provide training as required to enhance the quality and/or efficiency of our service delivery.
* Work closely with the Scheduling Coordinators and the HR team to ensure clear client requirements, maintaining an up-to-date log of client hours. This role will also hold oversight responsibility for the accuracy of the training/staff profile matrix held by HR for the benefit of person-centred recruitment.
* Ensure all Service Managers training is up to date and register any training needs with the Head of Service and/or the HR department where necessary.
* The supervision of Service Manager's performance in the recruitment process, this can include, but is not limited to, sitting in on interviews, training on interview techniques and performance management of Service Managers when performance issues are identified.
* Maintain an awareness of local and national initiatives that are relevant to ICS and our clients, sharing ideas and supporting the Head of Service as required to develop future plans. Ensuring contractual and regulatory compliance through auditing, maintaining accurate records according to the schedule and standards set out by the Head of Service – to include escalation of issues as required.
* As part of your oversight planning and carry out unannounced spot checks during both day and night shifts to ensure staff compliance to allocated activities
* Participate proactively in planning groups with statutory and voluntary agencies to represent the needs and interests of our clients.
* To ensure our clients receive appropriate support and assistance through oversight and engagement.
* Support and assist the Head of Service to complete 'bids' for new tender opportunities and provide guidance to the wider leadership team on how best to meet prospective client needs
* Provide coordination, expertise and reporting to relevant internal and external bodies, working groups and forums
* Liaise with Health, Social Care and other professionals on improving and linking the delivery of services to our clients.
* Responsible for ensuring all monitoring reports are accurate and submitted in a timely manner as requested by the Head of Service and/or Leadership team. Attending leadership meetings to present findings as required or in the Head of Service's absence.
* Provide oversight of client satisfaction through documented site visits, surveys and other means.
* Maintain and develop Care Plan documentation standards through training and oversight.
* To participate in the on-call rota system as required.
Requirements:
* A minimum of 2 year's People Management experience
* Level 5 Diploma in Leadership & Management in Adult Social Care or Leadership & Management
* Full UK Driving Licence and access to your own vehicle (this role will require you to hold Business Insurance)
* Strong knowledge of CQC regulatory requirements.
* Good level of English
* Excellent communication skills
Due to a high volume of applicants, if you have not been contacted within 7 days of applying, please assume you have not been shortlisted.
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: Up to £38,000.00 per year
Licence/Certification:
* Full UK Driving Licence (required)
* Level 5 qualification (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person