Customer Consultants (full-time & part-time positions available)
Location: Various branches across South Wales
Salary: A starting salary of £23,749.52 per annum
Closing Date: Wednesday 31 December 2025
We are recruiting – Come and join our team!
We are currently recruiting for Customer Consultants within our branch network. We have both full time and part time roles available, with a minimum of 17.5 hours per week. We want everyone to be able to fulfil their potential - which is why we provide a range of flexible working arrangements.
Why work with us?
If you want to be a part of an ambitious and progressive Society, this is your opportunity. We are an innovative, exciting, modern mutual and we’d love for you to join us. We are a community and values-based employer that puts both our people and our members at the heart of what we do. If you want to make a real difference to your community and career, then we’d love to hear from you.
What will we offer you?
1. A starting salary of £22,946.40 per annum.
2. 25 days’ holiday, plus bank holidays PLUS a day off on your birthday to help you celebrate!
3. Opportunity to purchase additional holidays.
4. A commitment to your ongoing training and development including a rotational development programme.
5. Up to 14 hours of paid Society leave to volunteer for a local community initiative.
6. Various health and wellbeing benefits such as 24-hour Employee Assistance Programme, subsidised flu jabs and eye tests.
7. Private healthcare (subject to selection & completion of medical disclosure form).
8. Personal health cash plan and dental cover (subject to selection).
9. Life Assurance – 4 times your basic salary life cover, along with critical illness cover.
10. Generous Stakeholder Pension Scheme – where the Society contributes a massive 10% on top of your 3% contribution!
Monmouthshire Building Society values the diversity that all sections of the community can bring to our Society, we welcome applications from everyone who shares our values.
As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore, our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) for all roles. DBS checks are at a basic disclosure level for the majority of roles but at the standard level for certain roles covered by the Certification and Senior Managers Regime.
Monmouthshire Building Society values the diversity that all sections of the community can bring to our Society, we welcome applications from everyone who shares our values.
As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) for all roles. DBS checks are at a basic disclosure level for the majority of roles but at the standard level for certain roles covered by the Certification and Senior Managers Regime.