Summary of job:
To provide professional management, supervision and operational oversight for intermediary services, supporting a team of PAYE and sessional Intermediaries and Researchers. The role includes service development, quality assurance, safeguarding oversight and contributing to the strategic growth and external representation of PAC-UK s services for adopted people, birth families and their descendants.
Key tasks and responsibilities:
1. Management and Supervision
* Provide individual and group supervision to Intermediaries and Researchers, ensuring compliance with adoption legislation, policy and best practice.
* Offer case consultation and guidance, including complex and high-risk cases.
* Lead team meetings and staff development activities.
* Support team members in managing safeguarding concerns and ensure adherence to organisational safeguarding policies.
2. Service Delivery and Operations
* Oversee referrals, allocations and case progression and case closure, making informed decisions on applications and case direction.
* Maintain oversight of active cases, ensuring appropriate risk management and quality of service delivery.
* Monitor and review case records and undertake direct casework where required.
* Coordinate and chair meetings as needed.
* Oversee the delivery and day-to-day operation of FamilyConnect advice line services.
3. Service Development and Quality Assurance
* Contribute proactively to the development of intermediary services, incorporating emerging theory, research and policy changes.
* Lead or support service evaluation, ensuring accurate collection and analysis of data.
* Undertake audits and contribute to continuous improvement processes across services.
* Ensure practice resources are current, relevant and aligned with service models.
4. Stakeholder Engagement and Representation
* Liaise with internal managers, external professionals and referrers regarding cases and service delivery.
* Represent PAC-UK at external meetings, including commissioner meetings and contribute to reporting requirements.
* Work collaboratively with other staff across PAC-UK and the wider organisation.
5. Staffing and Development
* Support recruitment, induction and ongoing development of staff and sessional workers.
* Deliver or facilitate training for parents and professionals.
* Quality assure and support team members delivering training.
6. Marketing and Service Promotion
* Take a proactive role in promoting the service, including contributing to marketing and online content where appropriate.
7. General Responsibilities
* Attend supervision with line manager and relevant internal meetings.
* Participate in training and continuous professional development.
* Undertake any other duties appropriate to the role.
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