At Axis CLC, we are committed to fostering an inclusive and diverse workplace where everyone is valued and respected. We believe in equal opportunities for all employees and applicants, regardless of age, disability, gender, gender identity, marital status, pregnancy, race, religion or belief, sexual orientation, or any other protected characteristic. Benefits Annual holiday; 25 Bank holidays Long service awards: continuous service at key achievements are rewarded Perkbox; from free coffees and cinema tickets to trips away and much more Volunteer day; paid yearly volunteer days for a worthy cause The Role Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service. Responsibilities Providing customer service to residents and customers. Arranging appointments for residents with Trades people in a cost effective and organised manner. Dealing with queries from residents, changing appointments. Rescheduling appointments using our planning tools. Logging current jobs onto our job management system/database. Working with Supervisors and trades people to organise and schedule work. Requirements Experience working in a call centre environment Ability to multi-task and meet deadlines and targets Excellent communication skills and attention to detail This list of responsibilities and requirements are not exhaustive, and some degree of flexibility is required to support the success of the department. Please note we do not require any agency support, any unsolicited CVs will be considered as a gift. If this opportunity interests you we would love to hear from you, what are you waiting for!