Position Overview The Food and Beverage Assistant supports the smooth operation of the hotel’s dining outlets, including restaurants, bars, lounges, and room service. This role is essential in delivering high-quality service, ensuring guest satisfaction, and maintaining the standards of the hotel’s food and beverage offerings. Key Responsibilities Guest Service • Greet guests warmly and guide them to their tables or service areas • Take food and drink orders accurately and efficiently • Serve meals and beverages in a timely and professional manner • Respond to guest inquiries, dietary needs, and special requests • Ensure a clean and welcoming dining environment at all times Bar & Beverage Support • Prepare and serve alcoholic and non-alcoholic drinks (if trained and licensed) • Restock bar supplies and maintain cleanliness of bar area • Assist with wine service and pairing recommendations Setup & Maintenance • Set up dining areas for service, including table settings and decorations • Clear tables and reset for next guests promptly • Maintain cleanliness of service stations, dining areas, and back-of-house spaces • Assist with buffet setup and replenishment during breakfast or events Operational Support • Process payments and operate POS systems accurately • Assist with room service orders and delivery • Support event catering and banquet service as needed • Report any guest concerns or maintenance issues to supervisors Skills & Competencies • Customer Service Excellence: Friendly, attentive, and professional demeanour • Communication: Clear verbal skills and active listening • Teamwork: Ability to collaborate with kitchen, bar, and front-of-house teams • Attention to Detail: Precision in order-taking, presentation, and cleanliness • Adaptability: Comfortable working in fast-paced and changing environments Working Conditions • Shifts may include mornings, evenings, weekends, and holidays • Standing and walking for extended periods required • May involve lifting trays, carrying dishes, and handling hot or cold items NOTE - Applicants must have right to work in the UK to be considered for the role.