Since our founding in 2018, DNA Payments has rapidly grown into one of the largest independent, fully integrated omnichannel payments providers in the UK and Europe. We specialise in helping businesses seamlessly accept payments through cutting-edge POS systems or online platforms.
Recognised as one of the top 50 fintech start-ups by Beauhurst, we are a true innovator in the financial space. Backed by £100 million Private Equity funding from Alchemy, we now process over £1.2 billion every month, serving 60,000+ businesses across the UK and Europe.
Our dynamic team of 375 professionals operate from our London headquarters, with regional offices spanning Hull, Nottingham, and Kazakhstan. As we continue to expand, we’re on a mission to empower businesses to thrive through pioneering payment solutions. Join us and be a part of the exciting journey towards reshaping the future of payments.
The opportunity
DNA Payments is looking for a People Director. This role will replace the existing PD who will be retiring from our business. You will be leading an evolving team, covering all aspects of HR and L&D. The People Director is a senior-level professional member of the leadership team, overseeing human resources functions and the People proposition. You are responsible for developing and implementing People policies and programs to support a customer-centric and high-performing culture, leading the People team, and ensuring compliance with legal and ethical standards.
As People Director, you will join our leadership team and oversee our People department. You will develop and execute People strategies aligned with our business goals and vision, overseeing HR operations including talent management, performance management, E,D&I, learning and development, compensation and benefits, employee relations, engagement, and ESG. You will handle complex and sensitive issues, foster a positive work environment, and promote our company culture and values.
You will report to the Chief Executive Officer.
Location: office 3 days per week.
Day-to-day you will:
* Develop and implement a compelling People strategy and proposition that fosters employee engagement
* Participate in relevant Exco meetings ensuring representation of people strategies
* Develop and implement People plans, policies, and processes supporting our objectives and inclusive culture
* Implement strategies to develop colleague engagement in a customer-centric, high-performance culture
* Partner with business leaders to support managing people issues/challenges
* Manage and supervise the People team of 11 colleagues, ensuring high-quality service delivery
* Oversee recruitment and selection processes to ensure fairness and efficiency
* Design and coordinate performance management systems, providing feedback and coaching
* Plan and oversee training and development programs, including onboarding
* Manage compensation and benefits programs, ensuring competitiveness and compliance
* Oversee employee relations issues and resolve conflicts professionally
* Ensure compliance with all relevant HR laws, regulations, and best practices
* Monitor and report on People metrics and KPIs
* Lead change management initiatives and organizational development projects
* Ensure effective, consistent people tools and systems across DNA
About you:
This is a hands-on role requiring:
* A strong background in People leadership with a strategic mindset
* Experience in payments/fintech preferred; call centre and field sales experience required
* Bachelor’s degree in HR, Business Administration, or equivalent
* At least 5 years of senior HR or People leadership experience
* Deep knowledge of HR principles, practices, and legal aspects
* Experience in developing and implementing People strategies and policies
* Experience managing HR operations and systems
* Excellent communication, interpersonal, and negotiation skills
* Strong leadership, decision-making, and problem-solving skills
* Ability to work under pressure, handle multiple tasks, and meet deadlines
What’s in it for you?
You’ll join a collaborative, fast-growing fintech team with opportunities to learn and develop, plus benefits including:
* 25 days holiday per year
* Private Medical
* Life Assurance
* Ride to work
* Access to self-learning platform
* Bookboon
* Income Protection
* Workplace Pension
* Employee Assistance Programme
Educate, Discover & Inspire
We believe diversity drives innovation and inclusion fosters creativity. We are committed to building a team that reflects various backgrounds, perspectives, and skills. We celebrate and promote an inclusive environment where all employees feel valued, respected, and empowered.
Join us in creating a workplace that reflects the diverse world and customers we serve.
Should you require any reasonable adjustments throughout the interview process, please make us aware.
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