Job title: Membership Administration Manager
Contract type: Permanent
Salary: Grade 5, £38-43K.
Working arrangements: Standard working hours between 9am – 5pm, Monday to Friday. Hybrid working, with a minimum of 6 days per month in the office
About the role:
The Royal College of Physicians is seeking to recruit a membership administration manager to play an important role in shaping and delivering an outstanding member experience.
Based in our Liverpool office, you will lead a busy team (3 direct reports) who are often the first point of contact for those looking to join the RCP, have membership related queries or want to understand more about the value of RCP membership.
Key Responsibilities
* You’ll be responsible for operations relating to the member life-cycle such as new member applications, renewals and cancellations and oversee the collection c£8.5M of income via Direct Debit and online payment providers.
* You’ll play a key role in membership growth, providing regular reporting on membership acquisition, retention and changes within our membership profile.
* You’ll work collaboratively with other managers across the wider membership team, contributing to the delivery of our membership strategy, as well as ensuring continual improvement of processes and our approach to supporting members.
About you:
* You will have at least five years’ experience within a membership or subscription-based context with a solid understanding of the membership life-cycle.
* You will have experience in managing a large subscription income, direct debit processing, budget monitoring and forecasting.
* You will be an inclusive and confident people manager, who strives to bring out the best in their team and operations with enthusiasm and a proactive approach.
* You will have experience of using customer relationship management systems e.g. Microsoft Dynamics and be able to use data confidently for accurate processing, reporting and insight.