Overview
Tesco UK • Chichester • Permanent • Apply by 14-Nov-2025
Availability Window
Days From time To time Sun 05:45:00 23:00:00 Wed 05:45:00 23:00:00 Fri 05:45:00 23:00:00 Sat 05:45:00 23:00:00
Shift Leader pay: starts from £14.76 per hour; increases to £15.97 for stores inside the M25. Additional payments may apply depending on location.
New colleagues joining Tesco are offered a minimum of 16 guaranteed hours each week; roles with a minimum of 12 hours are also available.
The availability windows indicate preferred times. Your contracted hours will be scheduled within these times, with 3 weeks notice of shifts. We support flexibility; if your available times are close to those advertised, we would still love to hear from you.
Customers are at the heart of everything we do.
Role summary: A Shift Leader supports store operations on the shop floor, faces customer needs, and helps ensure the store runs smoothly. The role involves coaching colleagues, coordinating shifts, and striving to improve service and store performance daily.
Responsibilities
* Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
* Support colleagues to deliver daily priorities and take regular breaks
* Open and close the store, complete duty cover, and ensure decisions support safety
* Be the go-to person for colleagues in the absence of a manager for day-to-day queries
* Keep the store clean, tidy, and well-presented
* Support managers to coordinate seasonal, community and charity events
* Contribute to a positive, inclusive team atmosphere
* Provide excellent customer service by listening to customers and putting them first
* Keep the team informed on communications, changes, or updates
* Stay informed about store performance and assist in actions to improve operations
* Lead from the front and model good practice
What is in it for you
* Variety in a fast-paced retail environment with flexible hours
* Opportunities for ongoing development and access to training
* An inclusive workplace where everyone is welcome
* Your voice matters and ideas are welcomed
* Wellbeing support and resources
* Life cover and a pension with matching contributions
* Benefits such as discounts and cycle-to-work schemes
* Uniform provided and supportive policies for life moments
* Access to colleague networks for diverse backgrounds
Our benefits include:
* Holiday allowance starting at 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays)
* Flexible working from day one
* Colleague Clubcard perks and family-sharing option
* Free wellbeing services and resources
* Life cover and pension with matching contributions up to 7.5%
* Additional benefits such as discounts, shares, and cycle-to-work
* Uniform provided and supportive policies
* Access to colleague networks for diversity and inclusion
You will be responsible for
* Coordinating the store team to deliver an easy customer experience
* Supporting colleagues to meet priorities and take breaks
* Opening/closing the store and ensuring safety decisions
* Being the go-to person in the absence of a manager
* Maintaining cleanliness, presentation, and safety standards
* Supporting managers with events and store improvements
* Fostering an inclusive team environment
* Providing excellent customer service
* Keeping the team informed of communications and updates
* Staying informed about store performance and seeking improvements
* Removing obstacles to deliver great service
* Following health and safety procedures
* Recognising and celebrating colleagues for great service
You will need
* To model excellent customer service and meet customer needs
* To build strong, positive relationships with colleagues
* To communicate clearly using appropriate methods
* To lead and oversee the store in the absence of the Manager
* To be adaptable and able to make good decisions
* To be motivating and capable of inspiring the team
* To be curious and seek ideas to improve service to customers and communities
About us
Tesco aims to be every customer's favourite way to shop, with a purpose to serve customers, communities and the planet better every day. Tesco values DEI and welcomes everyone. Flexible working is supported and discussed during the application process. We are committed to an inclusive recruitment process and offer accessibility support where needed.
Please note: Tesco recruits individuals who have passed the school leavers age; the age requirement varies by country. Some roles may close earlier than advertised due to high volumes of applicants. Feedback is provided to those who attend interviews.
For more information about us please visit the Tesco website.
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