Service & Warranty Advisor (Manufacturing)
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
£26,000 + 24 days holiday + Flexitime + benefits
Exeter
Are you an experienced customer service advisor looking to further your career with a well-established company supplying to clients globally?
Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?
On offer is a Service & Warranty Advisor role where you will manage all customer and retailer communication into the Service & Warranty department, ensuring that all communications (phone/email/web) are correctly logged on the company CRM system and appropriately processed to a satisfactory resolution.
This role requires the skill to resolve customers' issues in a swift, successful, and diplomatic manner, regardless of the circumstances
The role:
* To handle calls, email enquiries and issues covering all aspects of the customer base, ensuring CRM is accurately updated
* Support the TCSA Team (Technical Customer Service Advisor) in the process of administrative procedures
* Support the customer base with general enquiries and process genuine warranty claims quickly through workflow
* Manage inbound service request bookings on CRM system
* General customer communications
The person:
* Previous experience in a customer service role
* Excellent communication and organisation skills
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Keywords: Warranty Advisor, Service Advisor, Warrant & Service Advisor, Customer Services Advisor, Customer Services, Customer administration, Client Advisor
Reference: BBBH24642
We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.
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