Overview
Maintenance Manager / Service Manager — £50,000 - £55,000 per annum | Office-based (Hybrid after probation)
Join a Leading Name in its industry. They're looking for an experienced Maintenance Manager / Service Manager to take the lead in a dynamic, growing business where quality, safety, and customer satisfaction drive everything they do. If you're a people-focused leader with a background in Fire Suppression or Mechanical & Electrical (M&E) industries, this is your opportunity to shape the future of a thriving service department and make a direct impact on operations, customer relationships, and business growth.
The Role
As the Maintenance / Service Manager, you'll lead a skilled team of:
* 10 x Engineers
* 3 x Maintenance Coordinators
* 1 x Key Account Manager
You'll oversee maintenance operations, drive compliance and efficiency, and ensure that every service visit enhances customer satisfaction. You'll also be a key contributor to revenue growth through smart leadership, process improvement, and team development.
What You'll Be Doing as the Maintenance Manager / Service Manager
Leadership & People Management
* Lead, mentor, and develop the Admin, Engineering, and Key Account teams.
* Conduct performance reviews and support professional growth.
* Oversee recruitment, training, and team performance.
Operational Excellence
* Manage and schedule all maintenance activities efficiently.
* Ensure KPI compliance and timely service delivery.
* Oversee internal reporting, invoicing, and service documentation.
* Drive improvements in process, productivity, and communication.
Customer & Contract Management
* Be the main point of contact for maintenance clients.
* Manage SLAs, resolve issues, and oversee contract renewals.
* Approve quotations and ensure accurate costing for all works.
Health, Safety & Compliance
* Ensure operations align with all HSE and company safety standards.
* Lead investigations and implement corrective actions when necessary.
About You
* Have experience in Fire Suppression, Building Services, or M&E Maintenance
* Bring proven leadership and operational management skills
* Are commercially aware with a strong customer-first mindset
* Excel at coaching, motivating, and developing high-performing teams
Ready to Take the Lead?
If you're ready to take ownership of a key department and help shape the future of their maintenance operations, they'd love to hear from you
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