Job overview
We are recruiting for a Service Coordinator - Pre-operative Assessment Service who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The successful candidate will work closely with nursing and medical colleagues to support patients through the Pre-Operative Assessment pathway. Key responsibilities will include, clinic administrative management, data quality, income capture, managing daily appointments, following up on investigations and external notes and supporting the wider team in managing the caseload of patients awaiting surgery.
The post holder will be able to shape the role to ensure the service and the trust continue to meet national guidance set out by GIRT.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
The Post holder will coordinate the day-to-day delivery of pre-operative assessment clinics, including face-to-face, telephone, and virtual appointments.
You will support theatre scheduling teams by ensuring patients are fit and ready for surgery.
The successful candidate will be using systems such as Lorenzo, EPR, ICE, and eReferral to track patient records and diagnostic results.
You will also act as the first point of contact for enquiries related to pre-operative assessment.
Working for our organisation
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications / Training
Essential criteria
* GCSEs (A–C) or equivalent incl. English and Maths
* Post – Graduate management qualification or equivalent experience of line managing administration staff
Desirable criteria
* Evidence of continuing development
Previous Experience
Essential criteria
* Frontline NHS or related experience
* Finance management including revenue collection
* Close working with senior managers and clinicians
* Experience using hospital systems (e.g. Lorenzo, ICE, EPR)
* Line management experience
Skills
Essential criteria
* Excellent communication and presentation skills
* Excellent verbal/written/numerical & interpersonal skills
* Active and supportive team player
* Ability to gain confidence and support of team
* Ability to share and disseminate information
* Ability to cope with stress and pressures of work
* Attention to detail
* Understand and practice confidence, tact and diplomacy
* Practical and creative approach to problem solving
* Ability to resolve conflicts
* Organisational, time management and prioritisation skills
* Ability to work on own initiative
Knowledge
Essential criteria
* Computer proficient in Microsoft Office, Internet & Email
* NHS Finance including Standing Financial Instructions
* Department of Health legislation and NHS Trust Policies
* Comprehensive understanding of patient needs
Other Requirements
Essential criteria
* Role model our Trust values every day
* Experience and evidence of engagement around equality, diversity and inclusion issues in relation to policy, service development and service delivery in respect of both services to users and the management of staff