Our client, a growing, technically driven MSP thats investing heavily in automation and next generation technology require a Senior 3rd Line Engineer. This is a pivotal role within the company and will require someone who can provide solutions for complex 3 rd line issues whilst mentoring other team members within the support team.
The role is offered with a hybrid working pattern and is based at the companys offices which are easily accessible for the Barnet/Watford areas.
Key responsibilities
Act as the top-tier escalation point for complex incidents
Lead the rollout + optimisation of NinjaOne RMM (automation, alerting, remediation scripting)
Own M365, Intune, Conditional Access, hybrid Exchange, and Azure AD/Entra
Mentor engineers in diagnostic methodology
Work closely with technical leadershipno non-technical managers blocking decisions
Role requirements:
Must have 3 rd line experience within an MSP
Expert M365 (CA, Intune, hybrid Exchange, ATP)
Strong troubleshooting methodology
Confident communicator at all levels
Full Microsoft Certificates desirable
NinjaOne/Datto RMM config
Azure infrastructure
Firewalls (Fortinet, SonicWall, Draytek)
Solid PowerShell skills
The role is offered with a salary of between £55,000 - £60,000 + £3k annual certificate budget plus competitive benefits.
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