At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.
It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.
We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.
The Tiffany Ambassador will deliver the Tiffany Touch to every client that they interact with and set the tone for the client’s visit in the store. Ambassadors interact daily with clients, building brand desirability through unique face to face interactions. Tiffany & Co. Ambassadors are have a significant influence on the client’s journey and experience within the store. Ambassadors greet and welcome clients as the embodiment of the Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction.
Support Client Experience:
1. Assist and interact with clients in a warm and courteous manner, helping to create luxury experiences that positively impact both sales and service
2. Attend to the needs of internal and external clients while greeting and directing clients throughout the Flagship store
3. Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly and have a memorable experience commensurate with the Tiffany brand.
4. Engage with clients and share Tiffany and Co. history, product introductions and service offerings
5. Utilize storytelling and conversation to discern client needs, partnering them with the appropriate sales professional to achieve sales goals.
6. Accurately manage floor waiting list
7. Communicate with management any potential service issues
8. Share client interactions and impressions of the brand with management
9. Foster collaboration and works best in a team environment
10. Support all hospitality and selling events, ensuring that all areas are stocked and clean
11. Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized
12. Safeguard Tiffany property and handle sensitive client information in strict adherence to the Record Retention Guidelines
13. Support Company Initiatives and demonstrate agility when it comes to change
14. Client focused mentality
15. Exceptional Verbal Communication skills
16. Ability to work retail store hours as necessary, including nights, weekends and holidays.
17. Organized and detail oriented
18. Flexibility to perform different tasks based on day-to-day business needs.
19. Ability to work with VIP Clients
20. Organizational and time management skills
21. Entrepreneurial, flexible and independent
22. Possess strong commitment to fostering a team environment and collaboration
23. Strong sense of urgency
24. Must have authorization to work in the United Kingdom
Preferred Qualifications:
25. Experience in luxury hospitality industries; restaurant, hotel, retail, security
26. Additional language skills a plus, not a requirement