Responsibilities:
1. Prepare invoice acknowledgements and generate customer invoices accurately and on time.
2. Respond to customer calls and emails, logging interactions in the Salesforce system and prioritising issues appropriately.
3. Provide back-office support, including following up with engineers where necessary.
4. Liaise with customers, ensuring all relevant quotations are clearly communicated.
5. Liaise with the Finance department to review customer account balances on a weekly basis.
6. Maintain and update customer account details in Salesforce for credit checks, including management of proforma accounts.
7. Carry out weekly invoicing and perform administrative validation for each troubleshooting case.
8. Handle customer interactions in a professional and efficient manner, building strong relationships to encourage repeat business.
9. Provide cover for incoming calls and support across departments as required.
10. Prepare spare parts quotations following troubleshooting cases.
11. Process orders using Oracle, including placing orders with Biesse SPA and other subsidiaries, and matching order confirmations from Italy promptly.
12. Ensure timely receipt and system entry of goods.
13. Manage invoice queries and ensure all customers are invoiced within required timeframes.
14. Other task as required by the Manager.
Skills and Experience:
15. Working knowledge of Oracle and Salesforce (desirable).
16. Proficient in Microsoft Office 365.
17. Ability to work effectively under pressure in a fast-paced environment, managing multiple tasks and priorities.
18. Strong communication skills, with the ability to deliver a high level of customer service.
19. Excellent written and verbal customer service skills.
20. Strong time management and punctuality.
21. Well-developed planning and organisational abilities.