M&S Store Detective – 45 hours per week, 5 days a week including weekends.
All travel paid for – Public Transport and/or Car mileage.
Location – Liverpool, Bidston Moss, Aintree, Prescot Cables, Cheshire Oaks, Widnes, Chester & surrounding areas.
Pay – £15.91 per hour.
Candidate must have 5 years trackable working history in the UK and a valid SIA front line license.
Job Overview
Our client is the UK's premier high‑street retailer. As a Store Detective you will operate across their network of stores and utilise your observation skills to help prevent theft of stock. The work of the Detective team is crucial in the identification, apprehension and prosecution of criminals who target our client.
Main Duties
* Observe, deter and arrest those taking part in criminal activity in line with the Theft Act.
* Follow ASCONE process.
* Work with SOC CCTV operators to identify and stop offenders.
* Liaison with the police forces and other crime prevention partners in the areas you will be operating, keeping up to date with crime trends in the area.
* Build local network to identify and disrupt crime.
* Report incidents accurately and in a timely fashion.
* Occasionally attend court to provide evidence.
What we are looking for
* As no two days at our client's regional stores are the same, you will need to be highly adaptable.
* You will remain calm under pressure and react quickly in challenging situations.
* Experience in a customer facing role with a strong customer service background.
* Strong communication skills (both written and verbal), preferably with a GCSE of equivalent in English.
* Proactive and forward‑thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
* Strongly self‑motivated individual possessing a can‑do attitude and a drive to learn.
* A positive, outgoing personality looking to be part of a strong and established team.
* It is essential that you are SIA licensed – store detective experience is highly desirable.
* Exceptional observation skills; ability to handle sensitive situations and make quick decisions.
* Confidence to challenge people when necessary.
Benefits
* Great Pay & Benefits: Earn £15.91 per hour with benefits such as Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, and Childcare Vouchers. M&S discount (20%) after 6 months employment.
* Professional Growth: Company‑funded SIA Licence renewal and continuous training.
* Flexible benefits scheme providing benefits that suit your lifestyle.
* Virtual GP on hand for you and members of your household.
* Financial wellbeing assistance through our Salary Finance scheme.
* Access to a flexible benefits platform, Choices, to customise benefits such as dental insurance, dining cards, coffee clubs, technology products and more.
* High‑street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform.
* Cycle‑to‑work scheme.
* Life cover: greater of your equivalent annual salary or a minimum of £10,000.
* Save‑as‑you‑earn scheme and Mitie Matching Share Plan (potential for free shares).
* Mitie Stars recognition with cash prizes and opportunities to win prizes up to £10,000.
* Training and development opportunities via a wide selection of learning resources.
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