Description
Job Title: IT Service Analyst
Location: Runcorn (with occasional customer and business site visits)
Salary: Competitive (based on experience)
Working Pattern: Full-time, Permanent
About Us:
At PHOENIX Medical Supplies, our IT Service Delivery team ensures that all technology services are cost-effective, compliant, and efficiently managed. Supporting all Phoenix UK businesses, the team is vital in delivering financial clarity, robust vendor management, and secure mobile device lifecycle operations. With a commitment to innovation, accuracy, and lean processes, we work cross-functionally to improve how IT supports healthcare delivery across the UK.
Key Responsibilities:
1. Monitor and manage the full cost lifecycle of UK IT services, including vendor billing and contract oversight.
2. Administer mobile device lifecycle processes: procurement, billing, usage monitoring, and secure deployment.
3. You will support the full contract lifecycle, including onboarding, renewals, terminations, and ensuring financial and service-level compliance across all vendor engagements including conducting contract and invoice audits to ensure accuracy and eliminate redundant services.
4. Analyse financial data and support IT budget planning and cost reporting.
5. Maintain accurate records using CMDB and ITSM tools; produce reports using Microsoft 365 and Excel.
6. Support IT service catalogue and asset management, driving efficiency through continuous improvement.
What We’re Looking For:
7. Strong financial and vendor management experience, particularly with IT contracts and cost reconciliation.
8. Advanced Excel and data analysis skills; attention to detail with a high level of numerical accuracy.
9. Experience of process documentation using tools such as JIRA, Confluence, CMDB, and ITSM tools is desirable. Familiarity with Microsoft Power Apps or automation tools is an advantage
10. Effective communicator, able to liaise with internal teams and third-party vendors.
11. Organised, independent, and process-driven with a focus on lean practices.
12. ITIL Foundation certification or experience working within ITIL-aligned environments is desirable.
13. NVQ-level qualifications in Finance or Business Administration is desirable.
What We Offer:
14. 22 days (pro rata) annual leave plus bank holidays, increasing with length of service
15. Medicash – a health cash plan to support everyday healthcare costs ( eyecare, prescriptions)
16. iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
17. High street discounts and offers
18. Employee Assistance Programme (EAP)
19. Contributory Pension Scheme
20. Fully funded accredited training programmes through the Apprenticeship Scheme
INDPMS