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Southwark, Central London – Hybrid Working with Travel around England and Wales
Basic Salary Up to £50,000, dependant on experience plus excellent benefits: 26 days annual leave, company pension & life insurance, and flexible working.
Full Time Permanent Role
Our client, a leading Trade Association based in Southwark, Central London, is seeking a Head of Membership Engagement to join their team.
If you are a Head of Membership with proven experience in member engagement, working for similar organisations such as Trade Associations, Professional Bodies, Membership Organisations, Subscription Organisations, Not-for-Profits, Charities, Engineering, Built Environment, Construction, Property, Building Safety, Real Estate, Housing, Surveying, Planning, or the Public Sector, we would love to hear from you.
The Role of Head of Membership Engagement
Working under the direction of the Executive Director, the postholder will be responsible for developing and delivering membership engagement, recruitment, and retention strategies to ensure the organisation continues to:
* Deliver excellent support to members
* Ensure retention of current members
* Increase recruitment of new members
Duties and Responsibilities
* Review current approaches to membership engagement, recruitment, and retention, and devise strategies to strengthen these activities
* Build and maintain strong relationships with members at a senior level
* Identify prospective companies for membership
* Implement a membership growth strategy targeting prospective members across the UK with targeted annual growth
* Engage with existing and prospective members at CEO/executive level
* Communicate membership benefits to current and potential members
* Respond to queries about member benefits
* Develop new processes and systems to improve member experience
* Gather feedback from members and collaborate with the team
* Design and implement an annual Membership Survey
* Manage new membership applications and renewals, working with the Finance Director on rates and payments
* Coordinate meetings and take accurate minutes
* Promote activities and resources through various channels
Person Specification – Knowledge and Experience
* Significant experience growing membership and managing membership services in relevant organisations
* Experience in administrative process improvement
* Strategic planning and business development skills
* Excellent communication and influencing skills at senior levels
* Experience managing CRM databases
The role requires strong networking and team skills, with occasional travel across England and Wales. The position is primarily based in London.
To apply, please send your CV. Due to high volume, only successful applicants will be contacted. If you do not hear within 10 working days, please consider your application unsuccessful.
Membership Bespoke is acting as a recruitment agency for this role and encourages applications from all qualified candidates regardless of background.
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