Are you looking to grow your skills in a role that
blends creativity with technology? Are you looking for a role that offers
structured development and real-world experience? We have an exciting new opportunity to join
our dynamic Web Team, a space where collaboration, innovation, and digital
excellence thrive.
As a Web Support Apprentice, this role places you at the heart of our digital
operations, working as part of a team that’s shaping how we connect with our
audiences online. Whether you are looking to broaden your technical expertise
or deepen your understanding of web strategy, it’s a unique chance to make a
meaningful impact.
Working in our Web Team of 3 (including you), you will play a key
role in strengthening our digital presence — contributing to impactful
projects, supporting day-to-day operations, and collaborating with colleagues
who are passionate about delivering engaging, user-focused online experiences.
You will gain hands-on experience with a wide range of tools and technologies,
and help deliver accessible, consistent, and high-quality web content.
What's in it for you:
* 25 days holiday (+ bank holidays)
* Annual flu jab
* Access to flexible pay and financial wellbeing
resources, including being able to apply for a loan after 6 months with
Stream
* Generous company pension plan
* Death in service of 3x your salary, if you
join the company pension scheme
* Enhanced maternity, paternity, adoption and
sick pay
* Mental health and wellbeing support for all,
including our own Mental Health First Aiders
* 25% discount on food and drink at Shepherd
Neame Managed Houses
* 25% discount on overnight Managed House Hotel
bookings
* Up to 40% discount on own-brand beer and cider
purchased from the Visitor Centre Shop at Faversham
* Instant access to discounts with high street
retailers, supermarkets and more!
* Birthday Club exclusive offers and discounts
* The drinks are on us during monthly
get-togethers for team members in our Visitor Centre, along with our
Summer and Christmas parties
* The opportunity to develop & move within
the Support Office, Brewery & our pubs
* Join our reward and recognition platform,
Sheps Hut
* Benefit from the support offered by the
Licensed Trade Charity to those working in the brewing industry
* Receive one additional day of paid leave per
year to volunteer for a charity of your choice
* Working Hours: Full-time, 37.5 hours per week.
08:30 17:00, Monday to Friday with 1 hour lunch (unpaid)
Duties
and Responsibilities:
Reporting to our Webmaster, you will be supported through three key phases:
Foundation
Phase (months 0 – 6): Learn the tools and processes
* Familiarise with key platforms, including Drupal,
WordPress and M365 apps
* Shadow the Webmaster and assist with websites,
domain records, and access permissions
* Review and document live websites for accuracy,
consistency and brand alignment
* Log and track support requests through the IT
Helpdesk system
Active
Contribution (months 6 – 18): Take ownership and support users
* Update content on pub and hotel websites (e.g.
menus, opening hours, events)
* Manage email accounts and user access
* Support onboarding process and troubleshoot
web issues
* Create and manage training materials,
documentation and knowledge base
Longer-Term
Aspirations (Post-18 months): Lead and Innovate
* Deliver light-touch training
* Support digital unification and website migration
* Conduct performance and security checks on pub
websites and services
The Ideal Candidate:
* A strong interest in websites, design, or
technology
* Basic IT skills and familiarity with Microsoft
Office
* Clear communication and a collaborative
mindset
* Attention to detail and a curiosity to learn
* Good organisational skills and ability to
manage tasks
* Ideally enrolled in a Digital or IT-related
qualification
* No prior experience required — just enthusiasm
and a proactive approach!
Shepherd Neame may be
Britain’s oldest brewer but our approach is anything but old-fashioned. We are
an authentic, independent business, yet flexible and agile, and that has
enabled us to survive and thrive based on the following Sheps Skills:
* Working Together
* Pride and Passion
* Authenticity
* Sheps Spirit
Who
are we?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of
Faversham, Kent for over 300 years. An independent family business, we boast an
award-winning visitor centre and more than 300 pubs and hotels throughout
London and the South East, from the historic heart of the City to the Kent
coastline. We employ around 1,500 team members across our pub estate and more
than 270 at our Brewery and Support Office.
Diversity, equality, and inclusion matter to Shepherd Neame. If you think
you would be suited this role we would welcome your application regardless of
age, disability status, ethnicity, gender, religion or sexual orientation. We
strive to provide an inclusive and supportive working environment where all
employees feel respected and supported in fulfilling their potential.