Overview
Orona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years’ experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments. Its vertical transportation solutions encompass innovative technologies, giving the highest level of safety, and optimises traffic management, available space, and travel comfort. Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.
Location: Sheffield (United Kingdom) • Contract: Permanent • Working day: Full time • Sector: Engineering and automotive • Discipline: Engineering • Work modality: Hybrid. Vacancies: 1.
The Role
We are currently looking for a Service Supervisor to join our busy Sheffield office. The successful candidate will work alongside the Service Manager and their activities will be split between office based time and field activities assisting the service and call out team.
Key Responsibilities
* All aspects of the day to day management and coordination of the Service Engineers and Field Technicians
* Providing technical assistance and guidance to the Service team
* Establishing and planning engineer routes including re-routing on MS2 app to maximise production and reduce travel times, fuel costs etc.
* Ensuring all planned visits are completed per calendar month
* Reviewing and influencing engineers productivity
* Dealing with call outs, reviewing troublesome lifts, following up with clients and communicating proposals to resolve; coordinating any resolution actions required with engineers and FT's
* Managing isolated lifts to ensure minimum downtime and rapid resolution
* Co-ordinating external and internal training requirements and mentoring the teams progression
* Undertaking maintenance audits and ensuring overall H&S compliance
* Providing customer technical support as required and driving improvements and repair
What We’re Looking For
* Demonstrable experience as a Service or Repairs Engineer, with a minimum NVQ 3 qualification or equivalent experience
* Engineering background (Mechanical or Electronics)
* Experience of managing/coordinating a team is an advantage, though training will be provided by the Service Management team
* Clean UK driving licence (essential)
* Right to Work in the UK (mandatory)
Why Join ORONA?
We offer long-term career development within a stable and growing company.
What We Offer
* Attractive Salary: Competitive pay that reflects your skills and experience
* Generous Holiday Allowance: 25 days of annual leave, increasing to 30 with service, plus 8 public holidays
* Secure Future: Pension scheme with increasing company contributions as you grow with us
* Peace of Mind: Life Insurance to support you and your loved ones
* Health & Wellbeing: Medical Cash Back Plan and 24/7 GP services
* Family-Friendly Benefits: Enhanced leave for family-related events and emergencies
* Support When You Need It: Employee Assistance Programme offering confidential support
* Eye Care: Eyecare vouchers
* Recognition for Longevity: Long Service Awards
* Referral Rewards: Recruitment Referral Fee
* Continuous Growth: Ongoing Training & Development opportunities
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