Our Incora Story is really taking off – we’d love you to join us for the journey! We are currently seeking a customer service professional to join us as a Customer Program Manager at our site in either Crawley or Mirfield (West Yorkshire) for a fixed period of 12 months. As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business. As a Customer Program Manager, you will manage the account for two major contracted customers, undertaking orderbook management, quoting on products responding to customer requests as you aim to maximise the customer potential and manage growth to support our Sales function. You will manage and maintain the customer relationship, communicating with them on a regular basis as well as contributing to quarterly reviews. Additionally, you will manage KPI and reporting metrics including on-time delivery, quality metrics and other contractual performance data. You will liaise with internal stakeholders from our SIOP team to our Warehouse operation to ensure aerospace parts are moved through our Supply Chain to reach the customer in a timely manner. You will be the voice of Incora providing first-class customer service whilst ensuring the customer needs are understood and managed within our organisation. About You We are interested in people with a background in aerospace/aviation with strong Supply Chain knowledge. Experience managing customer relationships perhaps in a Sales or Account Management position would be desirable as understanding and actioning customer requirements will be at the heart of everything you do. You will be a motivated self-starter, have excellent attention to detail; resilient, with an ability to work confidently using your own initiative. Most importantly you will be passionate about our Incora Values and exceeding customer expectations. Courage - Take ownership for issues and problems. Collaboration - Share knowledge and experience with others. Commitment - Focus on ensuring internal and external customer expectations are met in a timely way. Community - we value or world and those we share it with. In return we will offer the things that matter: Starting salary up to £32,000 per annum depending on experience. We want you to share in the success of Incora, so every employee is eligible for one of our incentive programs. We want you to have peace of mind regarding your future with our generous Company pension scheme including 4 times salary life cover. We want to help you look after you and your family by providing Health cash plans saving you money and helping you to stay well Incora cares about our environmental impact and that’s why we reward people who use green transport to travel to work with our Green Travel Allowance We believe every little helps by offering a generous discount portal only available to Incora employees Very importantly we want to be with you to help your career take off and become part of the Incora Story So, if you feel you have all of this, and want to be part of developing the Incora Story apply now - we can’t wait to hear from you! At Incora, every application is reviewed by a real person, not by AI. While we understand that candidates may use AI tools to assist with their CV or application, we value seeing your individual style and authentic voice. Please use AI sparingly so your application truly reflects you and your unique experience. We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation. Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We pride ourselves on offering: Industry-leading capabilities Innovative solutions Greater customer value Trusted supplier relationships Business growth and operational efficiency Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for. Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.