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Your newpany
Our client is a highly successful global business working with both commercial and public customers. They are looking for a temporary service coordinator / scheduler to join their busy service team to support a wide range of customers.
Your new role
Working as part of a large and busy service team, you will be responsible for:
1. Processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site.
2. Proactively communicating with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.
3. Producing quotations using SAP, confirming and documenting price and site availability to customers.
4. Processing customer orders and service partner purchase orders: checking availability against customer’s requested date and reserving in the service planning system, then arranging engineer.
5. Arranging follow-up meetings for the engineer and any spare parts, and ensuring the job is carried out within the timescales established in the Department’s performance targets.
What you'll need to succeed
* Experience of working in a busy service environment.
* Experience of scheduling engineers.
* Enjoys a fast-paced and changing role.
* Able to start at short notice.
What you'll get in return
* Temporary role for 6 months, with a possibility of extension.
* Office-based role in a large team working Monday to Friday, from 9am to 5pm.
* Free on-site parking.
* Hourly rate of £14 per hour.
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