Role Purpose
The Contact Centre Team Leader is responsible for leading,
motivating, and coaching a team of Contact Centre Advisors to elevate our
customer experience. This role plays a crucial part in ensuring customer
satisfaction by overseeing the handling of customer queries, resolution of
issues, and promotion of products or services. The Team Leader will drive
team performance against key metrics, maintain high-quality service standards,
and ensure adherence to company values and policies. The Team Leader role
is a hybrid role with 60% focus on customer contact and 40% Team
Leader Due to the seasonal nature of our business, a flexible approach to
working hours is essential.
Benefits
* Industry-leading
pay
* Company
Bonus Scheme
* 50p hot drinks on shift
* 50%
off hot drinks while on shift
* 50%
off you + 4 on weekdays
* 50%
off entry for you + 4 on weekends and during school holidays
* 20%
off up to 4 parties a year for your family & friends
* 25%
off food and drink when not on shift
* 25 days holiday + bank holidays
* Increased
holiday leave with service
* Birthday
is a paid day off for everyone
* Pension
Scheme
* Discount
& reward platform offering discounts and rewards for leisure,
restaurants and high street and online stores