Head Housekeeper
Luxury Country Hotel - Dorset
JWR is delighted to be working with a stunning luxury countryside hotel in Dorset, seeking an experienced and detail-driven Head Housekeeper to lead its housekeeping operation.
This is a key leadership role within a beautifully appointed, destination-led property, offering the opportunity to shape standards, lead a dedicated team, and ensure every guest experience is delivered to the highest possible level.
The Package
Salary up to £50k (DOE)
Performance-based bonus & discretionary service charge
Enhanced benefits package
Ongoing training & professional development
Supportive, high-quality working environment
Support with accommodation / relocation
The Role
As Head Housekeeper, you will take full responsibility for the housekeeping function across the hotel, ensuring impeccable standards throughout guest rooms, public areas, and external spaces.
You will:
Lead, inspire and develop the housekeeping team, setting the tone for excellence
Oversee all cleaning procedures, room presentation, turn-down service and replenishment
Conduct regular inspections to ensure luxury standards are consistently met
Manage rotas, staffing levels, and departmental scheduling
Maintain control of budgets, stock, and procurement of supplies and amenities
Coordinate with external providers including laundry, linen and specialist services
Ensure compliance with Health & Safety, COSHH and operational procedures
Handle guest requests, feedback and any service recovery professionally
Work closely with senior management to drive continuous improvement across the department
Requirements
Proven experience in a senior housekeeping role within a luxury hotel environment
A hands-on leader with exceptional attention to detail
Highly organised with strong operational and time management skills
Professional, polished and guest-focused in approach
Strong communicator with the ability to build relationships across all departments
Flexible and adaptable, with a willingness to support across varied operational demands
Strong IT skills and familiarity with PMS systems
Full UK driving licence (due to location)
Flexibility to work early mornings, evenings and weekends
This is a fantastic opportunity to join a high-end, countryside property where standards, guest experience and team culture are at the heart of everything.
For more information or to apply, please get in touch with JWR today.
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