Job Description
Heat Network Manager
Keeping residents warm, safe, and supported is at the heart of this role. You’ll be the go-to expert on communal heat networks, ensuring reliable, affordable, and compliant heating services across a varied property portfolio.
Role Overview:
* Location: Hertfordshire
* Package: Competitive salary + benefits
* Industry: Property & Building Services
What You’ll Be Doing:
* Managing the end-to-end operations of communal heat networks.
* Overseeing energy usage reconciliations and ensuring accurate cost allocation.
* Working with third-party billing providers to deliver clear, correct bills.
* Monitoring resident accounts and leading on debt prevention and recovery.
* Ensuring full compliance with Ofgem, Heat Trust and UK heat network standards.
* Driving improvements in efficiency, reliability, and service delivery.
* Supporting finance, operations and site teams with technical issues.
* Leading on customer service for heat-related queries and complaints.
Main Skills Needed:
1. Strong background in heat networks, district heating, or energy management.
2. Experience in billing, debt recovery, a...