We're looking for a Housing Service Manager to join a team in Birmingham on a permanent basis. This is a hybrid role, with a mix of home and office working, on a permanent contract. Key Responsibilities of a Housing Service Manager: As Housing Service Manager, you'll manage a team and make sure tenancies are managed properly and in line with policies and best practice. Review tenancy cases regularly and step in to handle any complex issues. Deal with tenancy breaches like ASB, property condition problems, or missed appointments - making sure the right balance is struck between enforcement and supporting vulnerable tenants. Track team performance and make sure targets are being met. As Housing Manager, you'll work closely with other teams to build a clear picture of how well tenancies are being managed. Improve the way tenancy management is reported, making the most of technology and supporting your team to develop their skills. What We'd Love To See From You: Proven experience in housing management, neighbourhood services or a related field Strong leadership skills with the ability to motivate and guide customer-facing teams Experience managing complex ASB and tenancy management cases to resolution Sound understanding of performance management and service improvement methodologies Experience of liaising with stakeholders and councillors Excellent communication, organisation and problem-solving skills Resilience a...