About The Role
We are actively building diverse teams and welcome applications from everyone.
Role Details
Role: Systems Data and Stock Analyst
Location: Birmingham (SCC operates hybrid working, which comprises a mix of office and home working).
Contract Type: Permanent
Salary Package: £23,907 plus large company benefits, a broad flexible benefits scheme, and 2 paid‑for volunteering days a year.
Hours: 9.00 am – 5.30 pm Monday – Friday
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life‑long learning opportunities
* Opportunity to join Europe's largest privately‑owned IT Company
Role Purpose
The purpose of the Systems Data and Stock Analyst role is to ensure all Recyclea systems data is accurate and performs efficiently and effectively. This role is essential for maintaining a high‑quality service for both our customers and operational teams, including Customer Briefs, system policing, enquiries, customer/operational queries, and ensuring all are completed to a high standard.
Key Responsibilities
* Identify system issues and improvements, providing valuable input for current and future development of the Radius system, Sales Control System, and Lifecycle Portal. Monitor these systems, detect anomalies, and aim to amend or elevate them.
* Maintain the existing database of MPNs, ensuring integrity of data provided by CNET, correcting any inaccuracies, and creating any manual MPNs accurately and efficiently.
* Assist in creating customer briefs, ensuring they are updated and maintained correctly including Excel reporting tools.
* Drive the SLA process by notifying the relevant heads of departments within the operation of customer stock falling out of agreed SLA’s.
* Analyse system trends with the aim of identifying potential operational issues with particular emphasis on process improvement.
* Process all customer units within agreed OLA’s/SLA’s, focusing on attention to detail while ensuring customer requirements and expectations are met.
* Achieve key performance indicators and targets, ensuring maximum productivity of the facility while maintaining efficiency and quality.
* Undertake training programmes in regard to all processes and procedures, thereby ensuring compliance with all relevant company policies such as (but not limited to) Health and Safety, Safe Systems of Work and the Traffic Management Plan.
* Ensure a high level of security awareness is maintained.
* Undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall departmental effectiveness.
* Project a pro‑active and positive attitude when communicating with external/internal customers and maintain a friendly, professional service always.
Skills and Experience
* Demonstrable experience in a similar role or alternatively a highly motivated and adaptable individual who can be suitably upskilled.
* Effective communicator to support team members and wider business teams.
* Proficient in Microsoft Office and knowledge of SQL, HTML would be advantageous.
* Demonstrable ability to support financial processes, including invoicing, billing and query resolution.
* Ability to prioritise and manage multiple tasks accurately and timely, often against deadlines.
* Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts.
Equal Opportunities
SCC is an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
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