Overview
Job holders within this Group Profile provide administrative support to managers and frontline staff by undertaking transactional work in a particular area. The role is non‑operational and may involve contact with prisoners depending on the area of work. This role has no line management responsibilities.
Responsibilities
Typical tasks associated with this Group Profile include:
* Organise, produce and maintain accurate records for area of work
* Act as contact point for all communications to the team; prioritise and distribute communications to the appropriate person or relevant department in establishment
* Complete monitoring returns for area of work
* Input requisitions onto the finance database and process requisitions for defined area of work
* Co‑ordinate any awareness sessions for area of work
* Prepare paperwork for checking by manager, conducting initial checks as required
* Correspond with relevant stakeholders and agencies to ensure that they are aware of information so that information is adequately shared
* Maintain and check establishment databases, manual filing systems and logs of information, responding within agreed timescales and producing reports as required
* Collate information relating to relevant Service Delivery Indicators (SDIs)
* Act as secretary to meetings as required, including organising agenda, taking, distributing minutes and action points
Job Profiles Covered
Applicants may be assigned to one of several related roles: Business Administrator (various specialisms such as Activity Hub, Business Hub, Employment, Equality, Mobilisation, Transition & Transformation, Resettlement, Healthcare, Management Coordinator, New Colleagues Lead Administrator, Observation, Categorisation & Allocation, Offender Management Hub, People Hub, Prison Digital Services, Programmes, Psychology, Regional Admin Support – Wales/North East, Chaplaincy, Safe Decent and Secure, Safer Custody, Security Intelligence Collator, Social and Palliative Care, Substance Misuse & Drug Strategy, VCC Administrator, ID & Banking).
Essential Skills / Qualifications / Accreditation
* Completion of specific training in the relevant specialism upon taking up post.
* Good command of English, and Welsh where required in Wales.
Hours & Work Arrangements
Standard full‑time working week: 37 hours. Hybrid working may be available subject to business needs.
Benefits
* Bank, public and privilege holidays: 9 days (66 hours 36 minutes) added to annual leave allowance.
* Pension: choice of two Civil Service pension schemes.
EEO Statement
This position is open to UK nationals, nationals of the Republic of Ireland, citizens of Commonwealth countries with right to work in the UK, nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and their eligible family members, and others as listed in the Civil Service Nationality Rules.
Behavioural Competencies
* Changing and Improving
* Communicating and Influencing
* Working Together
* Managing a Quality Service
* Delivering at Pace
Security Checks
DBS Standard required.
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