Detailed job description and main responsibilities
* Accurately add encounters and referrals for patients requiring secondary care.
* Communicate effectively with patients who may have difficulty expressing themselves, using de-escalation techniques when necessary.
* Provide VBT (Very Brief Advice) to current smokers, offering encouragement and support to quit smoking.
* Work collaboratively with multidisciplinary teams, sharing knowledge while respecting role boundaries.
* Line manage and support Patient Contact Assessors (PCAs) to ensure the team meets performance targets.
* Act as the first point of escalation for complex patient queries and team concerns.
* Assist in recruitment, training, and onboarding of new PCAs, ensuring they are well-equipped for their roles.
* Support the Performance and Pathway Manager and the Failsafe and Administration Manager in performance reviews, one-to-one meetings, and staff development.
* Monitor sickness absence and performance within the team, conducting return-to-work interviews and escalating concerns as required.
* Oversee team rotas and workload, adjusting as needed to maintain service delivery.
* Schedule and facilitate monthly team meetings, preparing agendas, ensuring productive discussions, following up on action items, and promoting effective communication and collaboration within the team.
* Approve and monitor annual leave requests, ensuring adequate team coverage, and maintaining effective scheduling to meet service needs.
Secondment will be considered for internal candidates - If you are successful after interview, you must obtain approval from your current line manager to accept the offer.
For further details of the role please see the attached job description.
Person specification
Qualifications
Essential criteria
* See supporting documents
Experience
Essential criteria
* See supporting documents
Desirable criteria
* See supporting documents
Skills
Essential criteria
* See supporting documents
Commitment to Trust Values and Behaviours
Essential criteria
* See supporting documents
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Documents to download
* Job Description and Personal Specification (PDF, 568.3KB)
* Welcoming Applicants with Disability (PDF, 98.9KB)
* Candidate Information (PDF, 291.8KB)