A leading recruitment consultancy is seeking a Head of Online Customer Experience to drive the digital experience strategy. This pivotal role involves leading a dedicated team to enhance the online customer journey, working closely with senior stakeholders across Customer and Technology functions. The ideal candidate will have a deep understanding of eCommerce and personalization, along with strong leadership and project management skills. This position is hybrid, requiring 3 days onsite in Welwyn Garden City. #J-18808-Ljbffr