Responsibilities
* Ensuring alignment of ServiceNow platform capabilities to Defra’s strategic objectives and ServiceNow roadmap
* Guide the Platform Support Team in implementation of technical good practices, policies and procedures
* Provide architectural controls and analysis of impacts for new requirements, including overseeing the service now technical governance board
* Design MID server architecture and configure to support applications such as Discovery, Service Mapping, Event Management and Cloud Management
* Evaluate emerging ServiceNow technologies and the evolution of current functionality to define roadmaps to meet business needs
* Engage with the Defra's wider Architect community to position ServiceNow as the strategic enterprise tooling platform
* Managing the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcome
Skills and Experience
* Proven experience as a key technical resource leading the development of ServiceNow platform specifically around areas such Customer service management (CSM),IT service management (ITSM), IT Operations management (ITOM),IT asset management (ITAM), Integrations workplace service delivery (WSD) HR Service delivery (HRSD) etc.
* Excellent Knowledge of integrating with internal and external applications and systems
* Ability to influence and consult at all levels around key technical decisions aligned to ServiceNow best practices
* Excellent technical knowledge of components such as Lightweight Directory Access Protocol (LDAP), Virtual private network (VPN), Secure sockets layer (SSL), Extensible Markup Language (XML), Hyper text markup language (HTML), JavaScript, Web Services, etc and of working in a SaaS environment
* Strong analytical skills, communication, and presentation skills
* Deep understanding of ITIL processes and best practice approaches
* Certified ServiceNow System Administrator
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