This role plays a crucial role in overseeing the quality and installation process within our clients team - Our client provides a high-quality site audit service to clients prior to the issuance of guarantees, working closely with their network of accredited contractors to onboard and upskill them. The team's objective is to deliver a proactive, professional, and streamlined quality assurance programme-an essential component of our overall strategy and success.
We are looking to hear from anyone with a background in administration, coordination,
Duties
Receive, record and issue daily quality assurance site audit reports to maintain evidence of adherence to regulations and procedures and enabling visibility of progression to our customers.
Assist with planning and diary management for the QA team to ensure the effective and efficient delivery of the team's work and that project deadlines are met.
Track and progress installer accreditation applications to ensure installers who satisfy the criteria are able to become members of the approved installer network without delay.
Organise upskilling workshops for approved installer operatives in order to continuously improve the delivery and quality of our product offering.
Maintain the QA dashboard on our central CRM system, updating QA records and pulling off relevant reports to assist analysis of QA workflows and KPIs.
Deal with telephone and email enquiries in a friendly and professional manner ensuring the customer receives a high-quality service to optimise our brand and reputation.
Provide cover when team colleagues are absent to ensure continuous effective running of the Quality Assurance service.
Collaborate closely with colleagues in other departments when QA processes interlink with theirs.Skills
Experience in an administrative role working as part of a wider team
Experience within the UK construction product sector is desirable
Experience working with a CRM system is desirable
Microsoft Office 365 skills- Outlook, Word, Excel; Teams, SharePoint
Basic GDPR knowledge