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Salary: £50,537 -£57,583
Grade: Level 4 Zone 2
Location: Holmes Road Depot, NW5 3AP
Contract Type: Permanent
Hours: Full Time (36 hours)
Closing Date: Sunday March 22nd 2026 at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.
How You'll Be Involved
In this role, you will carry out technical assessments to validate potential latent defects, inspecting building fabric, mechanical and plumbing systems often at short notice. You'll gather accurate data, measurements and test results, producing clear and detailed defect reports. Working independently at height, in confined spaces and on high‑rise roofs, you'll ensure full compliance with health and safety regulations while managing remedial works and ensuring effective technical solutions are delivered.
You will use strong diagnostic and analytical skills to challenge contractors and ensure all work meets required standards. You'll complete pre‑, during‑ and post‑inspections, independently and with stakeholders, issuing conclusive technical reports and meeting deadlines set by the Repairs Operations Manager. You'll also update multiple defect cases using the internal tracking system, keeping all records accurate for weekly review meetings. You'll handle latent defect claims with clear, evidence‑based reasoning and apply the same professional approach to related customer complaints. The role also includes reviewing and processing invoices, raising works orders and prioritising tasks assigned by the Repairs Operations Manager.
You will take full ownership of communication, providing proactive and structured updates without prompting. Working collaboratively with contractors, consultants and colleagues, you'll support the timely resolution of defect and repair matters. The role also requires attending sites using company pool vehicles and safely accessing hard‑to‑reach areas in line with health and safety procedures.
All About You
To find out more about what it is like to work at Camden, meet some of our People by visiting 'www.camdenjobs.co.uk/our-stories'.
You’ll be someone with solid experience in identifying and managing building defects, supported by a strong technical understanding of construction methods, building regulations and health and safety standards. Confident in carrying out detailed surveys, roof inspections and technical investigations, you're able to translate findings into clear, accurate reports that support effective decision‑making. You bring a calm, professional approach to managing customer complaints and resolving issues with fairness and clarity, and ideally have experience within aftercare or defects management. Naturally organised and proactive, you plan your workload well, keep others informed and work collaboratively with contractors, colleagues and residents to achieve the best outcomes. You're comfortable using Microsoft Office, including Excel, and hold a full UK driving licence to attend site visits when required.
How To Apply
To apply for this job please follow the "Apply" link. In the 'Why you?' section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the "About You" section.
We strongly encourage applicants to write their applications themselves. While we understand the growing use of AI tools, we believe that personal reflection and authenticity are key to a strong application. Please avoid using AI-generated content when applying.
To view the Job Profile, please click HERE or copy and paste the below URL into your browser:
What We Offer
At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important, so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.
Visit 'www.camdenjobs.co.uk/staff-benefits' for more details.
Inclusion and Belonging
At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio‑economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier‑free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long‑term health conditions.
Please contact us on 020 7974 6655, at resourcing@camden.gov.uk or by post to 5 Pancras Square, London, N1C 4AG. We'll work with you to make sure the process works for you.
Anonymised Application
In keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
Salary range
* £50,537 - £57,583 per year
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