Service Charge Team Manager - London, EC1N 8JS
This Role: Service Charge Team Manager
Location: Farringdon, EC1N 8JS
Salary Banding: £56,713 - £59,698
Full time permanent role based on a 37.5 working week. This position is suitable for our smarter working policy being based in the office 2 days per week + 1 day being spent within a local office.
Working from our vibrant and modern office space in the heart of Hatton Garden, youll be part of a dynamic team delivering outstanding service in a truly inspiring location, as our Service Charge Team Manager will be responsible for leading a customer-facing team to deliver excellent service to residents, ensuring rent and service charge accounts are accurate, fair, and transparent.
What you’ll be doing
* Leading and motivating a team of specialists to deliver a seamless MTVH experience.
* Ensuring data accuracy and integrity across our IT systems, with strong reporting, analysis, and system management.
* Setting service charges, heating charges, and other property-related charges in line with legislation, policy, and contractual obligations.
* Managing service charge budgets and forecasts, ensuring effective monitoring and recovery of costs.
* Acting as a champion for service charge payers, resolving issues and driving service improvements.
* Supporting continuous improvement and contributing to our ambition to be sector leaders in service charge management.
* Collaborating with internal teams to ensure consistent and fair processes for residents.
What we’re looking for
* A proactive, problem-solving mindset with a can-do attitude.
* Strong leadership and people management skills.
* Excellent communication and interpersonal abilities.
* Advanced IT skills, especially in Excel and data platforms.
* In-depth knowledge of service charges, housing, and residential property management.
* Experience in budget management and preparing legal documentation for tribunals.
* A commitment to delivering outstanding customer service.
Why join us?
At MTVH, we live by our values: Care, Dare, Collaborate. You’ll be part of a team that’s passionate about making a difference, with opportunities to grow, innovate, and shape the future of service charge delivery.
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
* 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
* 2 volunteering days per year for things like helping out in local communities
* An additional ‘Beliefs day’ once a year to have an extra a day off
* Supported family friendly approach with extended parental leave
* Enhanced pension with matched contributions of up to 9%
* Option to buy or sell up to 5 days annual leave per year
* Life assurance cover 3 x your salary
* Cycle2work scheme
* Hybrid Working - Dependent on job role and department
* Health cash plan scheme for your everyday healthcare needs which you can add your family members too
* Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
* Access to extensive learning and training opportunities with Wisebox platform
* Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
* Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
* Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
* Gender
* Ethnicity
* LGBTQ+
* Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: