I am delighted to be working with a fantastic animal charity in search of an Area Retail Manager (London/SE London). As Area Retail Manager your role will be to apply commercial judgement and creativity to drive income, manage costs and maximise profitability within the Area. To effectively manage the Retail Performance Framework within the Area.
To lead, manage, coach, and develop Area shop teams of employees and volunteers to be the best they can be, maximise our donated, new goods, online and Gift Aid income and other income activity through safe day-to-day shop operations.
Key responsibilities:
Be accountable for the achievement of the Area income, expenditure, and profitability budgets
Create and interpret financial reports and benchmark performance, using KPIs to track and monitor progress
Analyse and maximise returns on retail space in each shop
Report Area financial performance on a monthly basis, and sharing with shops and branches as required
Maximise shop opening hours within the Area, demonstrating proactive approaches to shop engagement and recruitment, managing the Area payroll budget
Manage shop teams to proactively drive stock generation within their communities
Support and manage shop teams and processes to maximise Gift Aid income
Maintain and evidence latest sector knowledge and best practice, influences and trends, adapting plans and actions accordingly
Lead, coach, and develop creative and entrepreneurial shop environments where shop teams seek to maximise income in new and innovative ways, both within the shop and through a variety of channels, such as ecommerce and community events
Ensure banking is completed by shop teams in accordance with Cats Protection policies, and all invoices and expenses are processed in a timely manner
Support shop teams to promote and leverage seasonal, topical, and national promotions
Area Management
Plan and conduct impactful shop visits weekly, taking ownership and following up on outstanding actions and issues
Evidence an engagingly supporting manner to develop a strong team spirit within the Area, one which encourages interdependent working between Shop Managers
Define and evidence high shop standards in collaboration with shop teams, including stock management, rotation, pricing, acquisition, space management and merchandising, including effective back of house processes
Ensure donated and new goods income generation and stock transfer activity is managed with impact and controlled within the Area
Demonstrate creativity and effectiveness in planning new initiatives to maximise income
Support shop teams to deliver an outstanding customer and donor experience to attract new supporters and promote brand loyalty
Manage and support shop teams to adhere to defined shops operations, including timely till and finance procedures, and audit and fraud prevention recommendations
Line Management:
For each shop in the Area, effectively monitor, assess, and manage the measures within the Retail Performance Framework
Proactively manage shop employee and volunteer resource and recruitment in the Area, leveraging national and local advertising and engagement to recruit and retain the best shop teams in accordance with Cats Protection recruitment policies
Be accountable for the completion of Retail induction for all new starters as well as monitoring progress and confirmation in post
Hold timely Check-Ins and Appraisals with Shop Managers, monitoring, supporting, and managing performance, maintaining records of interactions, agreed actions, and follow-up objectives
Support Shop Managers as required in organising cover for vacancies, absence, and holidays
Working with colleagues, seek to continually develop, improve, and promote Retail operations, including new goods, ecommerce, and new forms of enterprise
Attending meetings and conferences, develop network relationships with sector colleagues to broaden professional knowledge, insight and awareness of market trends and best practice
Ad-hoc project work and reports may be required from time to time
The person:
Experience of managing in a multi-site retail operation
Experience of managing employees, including recruitment, engagement, retention, performance management and dealing with workplace issues
Experience of setting and managing income and expenditure budgets
Understanding of profit and loss formats
If you have the above skills and experience and are immediately available,
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Created on 16/07/2025 by TN United Kingdom
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