The Role
You will take a visible leadership position across terminal operations, working collaboratively with internal teams and external stakeholders to deliver key KPIs and service levels. Acting as a central point of contact, you will resolve operational issues, promote continuous improvement, and support strategic initiatives across the business.
Key responsibilities include:
* Driving performance across KPIs including service delivery, inventory flow, and customer satisfaction
* Ensuring high standards of safety, security, and compliance
* Managing and resolving operational issues using structured problem-solving approaches
* Building strong relationships with airport stakeholders and retail partners
* Supporting business projects, innovation, and sustainability initiatives
* Leading, coaching, and developing team members to maximise performance and engagement
About You
We are looking for a confident and proactive leader with strong stakeholder management skills and a track record of delivering results in a fast-paced environment.
You will have:
1. Proven management experience (ideally within retail or food & beverage operations)