About the Role
Hours: 37
HSDC is seeking a First Line IT Support Technician to work within the IT Support Team providing day-to-day IT support to staff and students at our Havant and South Downs campuses.
Reporting to the Team Leader, and working under the supervision of existing IT Technicians, the post holder will be responsible for “owning” IT support requests from initiation through to their successful resolution.
Responsibilities
You will be responsible for:
* Provide exceptional desktop IT support combined with excellent customer service to staff and students
* To be responsible for the maintenance and support of all College owned IT systems, and provide operational support to the IT Services Team Leader, IT Technicians, and Senior IT Technicians
* Deployment and maintenance of all software and hardware products throughout the end‑user College IT estate (including, but not limited to, laptops, desktops, Apple Mac devices, tablets and smartphones)
* Identify and resolve IT issues, faults and problems throughout the IT estate
* Under the direction and supervision of senior IT personnel, provide basic server maintenance and support
* Support senior IT personnel in liaising with external commercial entities to resolve IT issues, faults and problems (including warranty returns)
Requirements
You will need:
* Level 2 qualification (ideally in an IT related discipline) - or equivalent experience
* Achieved or willing to work towards a relevant IT related professional qualification
* A keen interest and passion for IT. With a view to growing a career within the sector.
* Experience of having worked in a customer facing environment
* Prioritising, managing and scheduling multiple (sometimes conflicting) work flows and customer requests
* Some technical understanding of typical IT Administration/Support requirements. Although training will be provided.
* Proactive, conscientious, with pride in your work and the reputation of the department.
How to Apply
We strive in offering an inclusive and accessible recruitment and interview process to all candidates. Should you have any questions at all, or require any support with reasonable adjustments, please contact recruitment@hsdc.ac.uk and a member of our team will respond as soon as possible.
For more information on the position itself, please connect with Allister McKenna at allister.mckenna@hsdc.ac.uk for any queries. Please note, we appreciate the value of each applicant but kindly ask that you complete an application form as we do not accept CV’s.
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