Overview
An opportunity has arisen for a person with admin experience to join the well established Orthotic team here at East Lancashire Teaching Hospitals NHS Trust.
The successful applicant will work as a member of the orthotic team providing clinical and administrative support for clinicians and assistant staff.
Responsibilities
* Support clinical services: send measurements, casts or impression boxes to manufacturers, raise orders, receipting goods, organise appointments and collections.
* Assist with the smooth running of clinical services: stock management, servicing of equipment and practical skills, setting up clinics/patient groups, infection control, storeroom management, daily management of patient information, ordering, data inputting and retrieving patient information on relevant electronic patient systems.
* Administrative tasks: photocopying, filing, processing correspondence, dealing with staff and patient enquiries, arranging appointments, reception duties, receiving prescription charges, invoice management.
Working hours and location
The service operating hours are Monday to Friday, 8.30am to 4.30pm. The service is located at Accrington Pals Health Centre, Paradise Street, Accrington.
Requirements and attributes
* Good IT skills with the ability to work in Microsoft Office programs and other patient systems and databases.
* Digital literacy; ability to use different computer systems.
* Friendly, helpful and professional attitude; calm, courteous manner; able to liaise with patients face to face and on the phone.
* Ability to learn, work in a busy environment, flex between tasks and support colleagues.
* Customer care skills; often the first point of contact for the department.
About the department
The Orthotics Department provides a service to patients across East Lancashire and is based at Accrington PALS. Many patients will require orthotic treatment long term; the treatment they receive can make a difference to their lives. The pace of work can be demanding, so prioritisation and workload management are essential.
Main duties
Reception duties: meet and greet patients, make appointments, ensure equipment is ready for each clinic. Ordering and processing of payments and goods are a large part of this post. Demonstrate accurate filing and office management practices.
Contact for further details
For further details / informal visits contact: Name: Lydia Hames; Job title: Admin Lead; Email: lydia.hames@elht.nhs.uk; Telephone: 01254 736386
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