Reception/Customer Service, £12.60, Swansea, SA1
Student Accommodation requires a customer focused Temporary Receptionist Customer Service Assistant to deliver the onsite operations.
Working as part of a team, you will play a pivotal role in ensuring the residents receive an excellent level of service. Working 37.50 hours a week over 5 days which will include some weekends.
Duties will include:
* Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home.
* Handle day to day enquiries and complaints from residents and escalating where required.
* Support in the preparation and delivery of customer communication ensuring residents are regularly updated on building matters and other matters that may impact their experience.
* Manage parcel overflow ensuring both residents and delivery companies are ‘managed' to follow parcel strategy.
* Key Management and arranging access to properties for third parties (agents, contractors, inventory clerks).
* Inspections of communal areas including cleanliness, hazards or health and safety issues, lighting and following through to ensure completion.
* Ensure the resident move in and move out process is seamless.
Requirements
1. Previous Customer Service, Reception, Front of House.
2. Experience within property, hospitality, travel or similar w...